The Medical City's Quality and Safety Website: First of its kind in the country

The Medical City is pleased to announce the launching of its Quality and Safety microsite.  The site imparts with the public The Medical City’s commitment to quality and patient safety by sharing its quality activities, programs and initiatives, measures and indicators of quality, and the awards and recognition that the hospital has received all these years.

The experience of numerous hospitals in the US and other countries led experts to come together to arrive at guidelines on how quality in healthcare can be defined. The Institute of Medicine (IoM) (now renamed National Academy of Medicine) published in early 1990’s the Six Dimensions of Quality in Healthcare, namely, timeliness, patient-centeredness, safety, efficiency, effectiveness, and equity. The IoM said that if these dimensions were monitored, measured and improved, the effect in patient outcomes would be significant. This conclusion has been based on reviewing and analysing hundreds of supporting researches and evidence.

The Medical City thus puts effort in identifying appropriate indicators for each of these quality dimensions. Indicators chosen should be measured by available and easily-managed data that are correct, accurate, and validated. The aim of the Quality and Safety microsite is to eventually share with the public these indicators and present how TMC performs against its own targets and how it fares with international benchmarks and other standards of quality and safety. The definitive word is transparency. The hospital may not be meeting its targets or probably may be falling short of the benchmarks. The more important thing, though, is that it does not give up and instead continuously strive to reach the level of quality that it sets itself to attain.

The Quality and Safety site is the fruit of the hard work of the entire organization. It reflects the cooperation and collaboration of its various units, services and expertise to come up with projects, programs, and activities where its staff learn about quality and safety, and where the impact eventually benefits TMC patients.

Visit the Quality and Safety site HERE