Quality Programs and Projects - Internationally Accredited
The Medical City’s accreditation with the Joint Commission International (JCI) is a continuing program ensuring that we comply with the highest standards of quality and safety. We continue to maintain and sustain our adherence to the standards through various initiatives and quality improvement projects.
About Us
Our Commitment
Putting our patients on center-stage means that they receive care that is safe and free from harm. Safety for our patients and quality of our care are our utmost commitment.
Our Mission and Vision
Our mission is to make quality and safety an inherent part of the everyday lives of the people providing care at The Medical City. As such, we envision that our patients will likewise be mindful of this and seek out for themselves the indicators of quality and safety of our organization, and use this knowledge in their decisions to choose us for their health care needs.
Quality Programs and Projects
International Accreditation
The Medical City's accreditation with the Joint Commission International (JCI) is a continuing program ensuring that we comply with the highest standards of quality and safety. Now on its 10th year of being accredited, we continue to maintain and sustain our adherence to the standards through various initiatives and quality improvement projects. Being internationally accredited means our patients receive the right care and treatment at the right time, delivered in a way that is respectful of their rights, cultural beliefs and spiritual inclinations.
Enhanced Recovery after Surgery (ERAS)
In 2015, The Medical City was officially recognized as a Center of Excellence for Enhanced Recovery after Surgery (ERAS) Program in the Philippines by the ERAS Society of Sweden. As such, TMC is responsible for propagating and promoting the practice of ERAS nationwide.
National Surgical Quality Improvement Program (NSQIP)
In 2015, The Medical City was officially recognized as a Center of Excellence for Enhanced Recovery after Surgery (ERAS) Program in the Philippines by the ERAS Society of Sweden. As such, TMC is responsible for propagating and promoting the practice of ERAS nationwide.
Heart Attack Program
In 2015, The Medical City’s Acute Myocardial Infarction (AMI) Program was certified by the Joint Commission International. This means that the program meets international standards of quality and safety specific for AMI or heart attack patients. We believe that “Time is muscle” and that every minute counts after a patient experiences a heart attack. As such, a heart attack patient is assured that the blocked coronary artery shall be unblocked in our Cardiac Catheterization Laboratory within 90 minutes of walking through the doors of our Emergency Department.
Quality Awards
- The project "Enhanced Recovery after Surgery" won an Excellence Award in the Physician Leadership Category at the Asian Hospital Management Award.
- The Medical City received two Runner Up awards for Best in Surveillance of Antibiotic Resistance and Infection Prevention and Control Monitoring, both in Level 3 Hospital category, during the 67th Annual National Convention of the Philippine Hospital Association held on November 17, 2016.
- The Medical City’s Fire Brigade team bagged a major award, Best in Rescue and Transfer Relay and Fire Extinguishment, at the 9th National Fire Brigade Competition on March 5, 2016. It was also recognized as the Most Disciplined Team out of 70 contenders.
- The Medical City Story: Touching and Saving a Million Lives through Best Practice Benchmarking” was adjudged “Best in Global Benchmarking” in the 4th International Benchmarking Competition held in Dubai on December 17, 2015.
- Dr. Alfredo R.A. Bengzon, President and CEO of The Medical City (TMC), was named the 2015 Juran Medal awardee in recognition of his achievements in promoting quality and excellence at The Medical City and in the health care industry, given by the Philippine Society for Quality (PSQ), on October 23, 2015. After 19 years of recognizing leaders in various industries, this was the first time that PSQ gave the award to a health care organization.
- The Medical City was recognized as a finalist in the Kapatiran sa Industriya Award (or KAPATID Award) given by the Employers Confederation of the Philippines (ECOP), in May 2015. This was the first time that TMC entered this award.
- The Fire Brigade Team was adjudged the Overall Champion in the 8th National Fire Brigade Competition on March 7, 2015. It also won in the Fire Whiz and Flammable Liquid Fire Extinguisher event and was awarded the Most Disciplined Team.
- Awarded Best Practice in Infection Prevention and Control given by the Philippine Hospital Association and Philippine Hospital Infection Control Society on November 20, 2015.
- The Teleophthalmology Program won the Gold Award in Innovation in IT Healthcare category at the Asian Hospital Management Award in August 2014.
Measures of Quality and Safety
- According to the Institute of Medicine (www.iom.org), quality in healthcare is characterized by being safe, effective, patient-centered, timely, efficient and equitable. The various quality and safety initiatives of The Medical City are geared toward achieving these measures of quality.
We believe that one can only improve what one measures. Thus, The Medical City takes great effort to establish its data collection and monitoring systems to keep track of our quality and safety indicators. We believe that we should be transparent and should share our quality measures with our partners and patients because they, as the recipients of our care, are the best persons to know how these measures of quality can be further improved.
- Healthcare-associated infections or HAIs are infections that patients develop during the course of their hospital stay. In TMC, HAIs are measured among those patients using mechanical ventilators to aid breathing, urinary catheters and intravenous lines that are close to the heart or in any of the great veins. When HAI rates are low, it means our healthcare providers follow safe practices (like proper handwashing) thus protecting our patients from undue illness.
- We measure the effectiveness of care by tracking selected patient outcomes. One is acute care mortality rate and the other is readmission rate. Acute care mortality demonstrates the survival of our patients while receiving intensive care. Readmission, on the other hand, is an important indicator for hospitals because it could be a sign of premature discharge, inadequate care, or poor patient adherence to the care regimen. Readmission is denied as admission within 30 days of discharge from the patient's primary condition
- We measure the overall experience of patients admitted to the hospital and the overall satisfaction of patients who sought care from our outpatient units. These measures are expressed by the percent of respondents who gave us the best score in a 10-point scale for experience and 4-point scale for satisfaction.
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Colorectal Cancer Screening & Management: What, How and Why
MARCH 02, 2018
The Medical City, Maxicare partner for “TMC Partner Care”
MARCH 12, 2018
Abdominoplasty
MARCH 12, 2018
Hepatitis B
MARCH 12, 2018
Hernia
MARCH 14, 2018
B-I-G: Beat Invisible Glaucoma
MARCH 14, 2018
Colorectal Cancer Risk Factors Infographic
MARCH 14, 2018
Body Contouring by Suction-Assisted Lipectomy (Liposuction)
MARCH 14, 2018
Breast Augmentation
MARCH 14, 2018
Overactive Bladder Syndrome
MARCH 14, 2018
Urinary Incontinence
APRIL 05, 2018
Diabetes Post-Grad Course For Nurses
APRIL 17, 2018
Whipple Procedure
APRIL 23, 2018
TMC Women's Health Care Center opens on Sunday starting April 8
MAY 16, 2018
Fairlane's Bone Marrow Transplant Story
MAY 16, 2018
The Medical City Holds Preschool Congress Season 7
JUNE 04, 2018
Know Your Prostrate: A Special Forum on Prostrate Cancer
JUNE 25, 2018
Now Hiring At The Medical City
JUNE 25, 2018
The Parenting Toolkit: A Seminar Workshop on Effecting Parenting in the Millennial Age
JULY 03, 2018
Go Grow your Garden for a Healthy Glow
JULY 03, 2018
Basta't Sama-Sama, Allergy ay Kayang-kaya!
JULY 12, 2018
Cancer of the Pancreas
JULY 12, 2018
Diabetes Awareness Week 2018
JULY 12, 2018
Hands Only CPR for the Lay
JULY 12, 2018
The Medical City's Quality and Safety Website: First of its kind in the country
JULY 24, 2018
DIARRHEA IN CHILDREN
JULY 24, 2018
Is Blood Donation for Everyone?
JULY 26, 2018
Shop To Save A Life
JULY 26, 2018
ABC's of Hepatitis: A Special Lay Forum
JULY 27, 2018
What is Partner Care?
AUGUST 06, 2018
Sound the Alarm: Suicide and Self-Harm in Our Schools
AUGUST 09, 2018
What is Traumatic Brain Injury (TBI)?
AUGUST 09, 2018
What is stroke?
AUGUST 09, 2018
Life after a Heart Attack
AUGUST 09, 2018
Facts about Kidney Disease
AUGUST 09, 2018
A New Home of Hope for Cancer Patients at The Medical City
AUGUST 31, 2018
Enhancing Self-Esteem: A Group Therapy for Teens
AUGUST 31, 2018
Surgery Week 2018 - 1 Surgery Network: Unity in Diversity
AUGUST 31, 2018
3rd ERAS Philippines Annual Congress
SEPTEMBER 11, 2018
Help Them Get Out Of The Darkness: Understanding Depression and Its Many Faces
SEPTEMBER 13, 2018
Teen Congress 2018: Demystifying the Millennial Mind
SEPTEMBER 14, 2018
Win At Losing: How to Beat The Disease Called Obesity
SEPTEMBER 20, 2018
Training in TMC
SEPTEMBER 27, 2018
The Whats and Hows of Bone and Joint Pain
OCTOBER 11, 2018
What is Major Depressive Disorder (MDD)?
OCTOBER 11, 2018
What is Pain?
OCTOBER 11, 2018
FAQs on Post-Operative Pain Control
OCTOBER 11, 2018
Spotting a Stroke
OCTOBER 16, 2018
Menopause, Now! Active, Attractive, Empowered: A Special Lay Forum
OCTOBER 16, 2018
Cancer Pain Management
OCTOBER 24, 2018
Coming Out and Leading Them Home: Parenting Gay Teens
OCTOBER 24, 2018
Neurology Week 2018: "Building Bridges in Neurologic Care: A Nurses' Lecture Series"
OCTOBER 25, 2018
Building Bridges in Neurologic Care: A Nurses' Lecture Series
OCTOBER 25, 2018
Neurology Week 2018: "Basics and Beyond: Department of Neurology Scientific Forum"
OCTOBER 31, 2018
Get 10% Off on LASIK Surgery!
OCTOBER 31, 2018
Dia-BEAT-This: A Diabetes Care Workshop for Doctors
NOVEMBER 09, 2018
Let's Talk HIV: A forum about HIV Prevention and Stigma Reduction
NOVEMBER 09, 2018
Understanding Heart Failure
NOVEMBER 19, 2018
The Medical City Secures Fifth JCI Accreditation
DECEMBER 20, 2018
Preschool Congress Season 8: The 5 C's Building Blocks to Success
JANUARY 23, 2019
Hospital Operations Unaffected by Shareholder Dispute
MARCH 14, 2019
Transplanting Life for Patients with Liver Disease in the Philippines
MARCH 15, 2019
The Medical City Brings Hope to Cancer Patients with New Technologies
MAY 29, 2019
How to Take Care of Your Voice
MAY 29, 2019
What Happens If a Child is not Vaccinated?
MAY 31, 2019
5 Things You Need to Know About LASIK Surgery
JUNE 13, 2019
Giving Up Smoking: What You Need to Know
JUNE 19, 2019
Professional Services, Inc. (PSI) Annual Stockholders’ Meeting - July 9, 2019
JULY 04, 2019
How to Make Your Home Safe for Your Child
JULY 04, 2019
The Medical City Holds Forum on Resilience, Balance, and Children’s Emotional Wellness
JULY 15, 2019
Cultivating compassion: Dr. Eugenio Ramos
JULY 16, 2019
The Medical City Welcomes Pasig City Mayor Vico Sotto
AUGUST 22, 2019
What You Need to Know About Ototoxicity
AUGUST 23, 2019
BE FAST!
AUGUST 29, 2019
Joint Scientific Congress 2019 Perioperative Optimization: The Surgical Patient in Focus
SEPTEMBER 03, 2019
What is a PET/CT Scan?
SEPTEMBER 20, 2019
Promoting Healthy Nutrition Among Children
OCTOBER 18, 2019
Importance of Family Planning
OCTOBER 24, 2019
What is ADHD?
NOVEMBER 19, 2019
VAPING AND E-CIGARETTES: FAQs You Need to Know
DECEMBER 27, 2019
The Medical City on Track to Record 2019 Results
JULY 30, 2020
Operating Hours - July 31, 2020
AUGUST 04, 2020
Senior Citizen Surge Protection Package
AUGUST 05, 2020