The Medical City Wins 2015 Global Benchmarking Award

The Medical City (TMC), the country’s largest health care network, was awarded the top prize in the 4th International Benchmarking Competition held in Dubai on December 17, 2015. The award recognizes organizations that show how benchmarking - comparing and learning from others - is an integral part of their organization’s improvement and innovation drive.

TMC’s entry dubbed "The Medical City Story: Touching and Saving a Million Lives through Best Practice Benchmarking" was chosen as winner of the Best in Global Benchmarking Award by a panel of experts from Germany, United Kingdom and Bahrain.

TMC is the first medical hospital and Filipino institution to have won first place in this prestigious annual quality competition organized by the Global Benchmarking Network (GBN).

According to Dr. Robert Camp, Honorary Lifetime President of GBN, “Benchmarking is the search for industry best practices that lead to superior performance. In this regard it pursues the best of the best practices, best of class, or best of breed. That is, those best practices that are to be pursued regardless of where they exist – in one’s own company, industry, or outside one’s industry.”

The Medical City won over three other finalists - Al Jazeera Catering International from United Arab Emirates, Global Indian International School from Singapore, and Yes Bank from India.

The competition was a highlight of the 9thInternational Benchmarking Conference organized by GBN and Dubai Quality Group (DQG).

“This award proves that The Medical City has reached organizational excellence and global standards when it comes to leadership and commitment, among others, by adapting and applying the best in class processes from top corporations,” said Teresa Bagaman, TMC-Network Quality Management Head, who defended TMC’s entry before the jury.

Bagaman related that TMC hurdled the three rounds of the competition which included the initial assessment of the entry, eight-minute presentation to support the entry/documentation, and five-minute response to the panel of judges.

During the presentation, Bagaman showed that, having consistently maintained its Joint Commission International Accreditation from 2006 – 2015 and continuously raised its bar of quality excellence through best practice benchmarking with top global corporations, TMC has matured in the use of Best Practice Benchmarking to attain world-class excellence which started with a vision of service for the past 48 years.

“We were able to demonstrate maturity in four perspectives namely, Leadership Commitment, Pervasiveness of Benchmarking, Formality of Benchmarking and Results Achieved which enabled us to win the competition,” she added.

Bagaman accepted the award together with Dr. Rebecca Desiderio, Chief Executive Officer of TMC Dubai which opened in September 2015.

The TMC network has partnered with the Kuwait-based SAMA Medical Services Co. to form SAMA TMC Medical Services LLC to build a network of ambulatory care and diagnostic centers to serve Filipinos in the Gulf Cooperation Council (GCC) countries. The first clinic that was established in the region was TMC Dubai.

TMC has five hospitals in the Philippines, one in Guam and 36 outpatient clinics across the country. Guam Regional Medical City (GRMC) which is the first Filipino-owned hospital on United States soil, held its official grand opening in July 2015.

TMC-Network Quality Management Head Teresa Bagaman and TMC Dubai CEO Dr. Rebecca Desiderio receive TMC’s Best in Global Benchmarking Award from Global Benchmarking Network (GBN) and Dubai Quality Group (DQG) Board Members
(Photo courtesy of DQG)

TMC-Network Quality Management Head Teresa Bagaman and TMC Dubai CEO Dr. Rebecca Desiderio with Global Benchmarking Network (GBN) and Dubai Quality Group (DQG) Board Members (Photo courtesy of DQG)

TMC-Network Quality Management Head Teresa Bagaman and TMC Dubai CEO Dr. Rebecca Desiderio with Dawn Ringrose, representative for Canada on the Global Benchmarking Network and Organizational Excellence Technical Committee