Billing & Discharge
Process

Discharges are processed from 8:00am to 7:00pm.

The discharge process is as follows:

• The Attending Physician documents the discharge order on the Hospital Information System (HIS). Clearances from other attending specialists are also obtained.
• The Billing Section acknowledges the discharge notice from the Nurse's Station and prepares the final statement of account.\
  • Discharge Notice beyond 5:00pm, interim/estimated bill will be processed by the Nursing Services officer-in-charge (OIC) while the final bill will be processed by Billing Section on the following day.
• Upon settlement, the Cashier issues a Clearance Slip that must be presented to the Nurse's Station prior to vacating the room. If you are on a floor with a discharge lounge and you are qualified to use it, it is best to wait in the lounge until you are given the clearance slip. This will help minimize room charges.

Room and Board charges on the day of discharge are calculated as follows:

• Late Check-out fee is equivalent to 25% of the daily Room and board. This will be charged per hour for patients who will exceed the Room Vacate Time. Please see sample computation for a Standard Room with Php 3,800.00:

  Discharge Cut-off Time	1st cut-off time	2nd cut-off time	3rd cut-off time	4th cut-off time
  Discharge Notice	9:00 am	12:00 nn	3:00 pm	5:00 pm
  Room Rate Charge - Discharge	P 950	P 1,900	P 2,850	P 3,800
  Late Check-out Fee per succeeding hour (additional room charges; separate invoice)	P 950	P 950	P 950	P 950

All required documents should be submitted to the appropriate offices at least one (1) day prior to the expected discharge date.

• For HMO and Company account - Letter of Authorization (LOA)
• For PhilHealth members and dependents - accomplished forms (Claim Form 1 & 2) and the required supporting documents.
• For patients entitled to a Senior Citizen's card or other discounts, proof of entitlement should be presented at the Billing Section.

For individual or personal accounts:

• Request for progress payments will be made by the Credit Section from time-to-time through its in-house credit staff. Final settlement of account is expected upon discharge.
• Payments should be made only at any of the Cashier's Office located at strategic areas of the hospital.
• Payments may be in cash or manager's/cashier's check. Personal checks are not accepted.
• Major credit cards and debit cards may be used to pay for hospital bills.

For patients with HMOs or Company Coverage:

• Patients covered by third party payors are requested to present their Identification Cards and Letter of Authorization (LOA) at the Admitting Office upon admission, or within 24 hours from the time of admission.
• After the prescribed 24 hours, LOAs may be submitted by patient/ relative to the Credit Section of the Account Management Department.
• Multiple HMOs are allowed as long as the admission is covered
• Charges in excess of coverage should be settled in full upon discharge, unless prior arrangements with the Credit Section have been made by the third-party payor.

The Billing Section is open daily from 8:00am to 7:00pm. You may call ext. 6152, 6190 or visit its office located at the Ground Floor of the Podium Building.