International Patient Concierge

We offer a range of services to international patients, including assistance with medical appointments, admission arrangements, in-patient and out-patient services, medical evacuation, and coordination with healthcare providers for treatment plans and cost estimates. We also provide non-medical services such as accommodation arrangements, transportation, and language translation.

You can access our services by contacting us directly by phone or email or by visiting our hospital office. You can also request assistance through your referring doctor or hospital.

Our team will coordinate with the necessary departments and medical professionals to schedule your appointments. We ensure that all your medical needs are addressed efficiently and on time.

Yes, we provide assistance with travel-related services, including guidance for obtaining medical visas and arranging flights.

Yes, we can assist with billing inquiries, insurance coordination, and payment options. We work closely with international insurance providers to facilitate smooth processing.

Yes, we coordinate medical evacuations and repatriations for international patients when necessary. Our team works with medical transport services to ensure safe and timely transfers.

We can help arrange accommodations for family members in nearby hotels. We offer assistance with transportation and other logistical needs for your loved ones. We also offer shop hop assistance.

We adhere to strict privacy policies and ensure that all patient information is handled with the utmost confidentiality, following international standards and hospital regulations.

Our office operates from Monday to Friday, 7:00 AM to 7:00 PM, and Saturday to Sunday, including holidays, 8:00 AM to 5:00 PM.

You can reach us through the following:

Phone: 8988-7000 Locals 6476, 6385, 3201-03

Email: tmc-ipc@themedicalcity.com

Viber and WhatsApp: 0917-895-0645