Notice of Special Stockholders' Meeting | The Medical City

Notice of Special Stockholders' Meeting

By The Medical City (TMC), Ortigas | August 22, 2022

notice of special stockholders meeting

Notice is hereby given that a Special Stockholders Meeting of Professional Services, Inc. will be held on 12 September 2022, at 1:00pm at the Augusto M. Barcelon Auditorium, The Medical City, Don Eugenio Lopez, Sr. Medical Complex, Ortigas Avenue, Barangay Ugong, Pasig City. You may view the meeting agenda in the full notice below.



Notice of Special Stockholders' Meeting

By The Medical City (TMC), Ortigas

August 22, 2022


notice of special stockholders meeting
Notice is hereby given that a Special Stockholders Meeting of Professional Services, Inc. will be held on 12 September 2022, at 1:00pm at the Augusto M. Barcelon Auditorium, The Medical City, Don Eugenio Lopez, Sr. Medical Complex, Ortigas Avenue, Barangay Ugong, Pasig City. You may view the meeting agenda in the full notice below.



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November 29, 2023

TMC leads discussion on building a “Culture of Health” at Philippine Hospital Association confab

Manila, November 24, 2023—The Medical City is a leading voice at the on-going 74th Annual National Convention and Exhibits of the Philippine Hospital Association (PHA) at The Manila Hotel in Ermita, Manila.

In his presentation on “Building the Health Care Provider Network” today, TMC’s Managed Care Head Lawrence Y. Sibayan underscored the importance of strong partnerships and coopetition to achieve a fully functional service delivery network to finally implement universal health care. He called for a systemic approach and clear delineation of roles of key agencies and stakeholders to ensure that all Filipinos are guaranteed equitable access to quality and affordable healthcare, consequently creating and embedding a “Culture of Health” in Filipino society.

TMC’s hospital-community partnerships and hospital-to-hospital collaborations, Sibayan said, are only some of the ways TMC has sought to “align efforts, reduce duplication and optimize financial resources” to contribute to the full implementation of the universal health care law. The hospital’s CARES (Community Activation, Relations, and Engagement Services) program has established community clinics in collaboration with the Pasig City government, offering primary care, clinic operations, and wellness programs for the city’s residents.

Meanwhile, its LINK (Leadership, Integration, Networking, and Knowledge) program brings together the city government, TMC hospitals, and TMC corporate partners to “bridge the gap in healthcare delivery systems by forming network relations from adopted health centers and government hospitals, helping establish more structured and efficient healthcare delivery systems.

PHA is a broad network of some 2,000 hospitals across the government and private sectors. Yearly, the PHA Annual Convention is a pivotal forum facilitating knowledge exchange, fostering networks, and enhancing professional growth opportunities. This eagerly anticipated convention serves as a platform for hospital members, offering them the chance to partake in knowledge-sharing endeavors while strengthening connections within the healthcare community.

This year’s convention is attended by 1,800 delegates from both private and government hospitals. Among these attendees are hospital proprietors, executives, directors, clinicians, and influential figures in healthcare leadership.

The TMC booth at the PHA has attracted hundreds of delegates from various hospitals, with over 50 hospitals expressing keen interest in forging partnerships with the TMC Enterprise.

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October 13, 2023

The Medical City and TMC Employees Association Seal New Collective Bargaining Agreement

Present during the signing were (Rear L-R): Erwin G. Cayabyab, Joseph O. Vidallo, Ronald R. Remudo, Ferdenand U. De Vera, Crisselda Joy B. Enriquez, Cheryll D. Gonzaga, Anthony Aldrin C. Santiago, Ferdinand P. Aganon ; (Front L-R): Oliver B. Maceda, Jr., Dennis D. Memoracion, Dr. Ruben G. Kasala, Shirley Luz B. Macalipay

MANILA, Philippines -  In its continuous effort to foster a productive and harmonious workplace for all its employees, The Medical City (TMC) signs a new 2-year collective bargaining agreement (CBA) with the TMC Employees Association (TMCEA) on October 11, 2023 at Marco Polo Ortigas, Manila. 

The new CBA, which covers nine economic provisions with 12 items agreement, would be in effect from October 1, 2023 - September 30, 2025. Both parties expressed their commitment to follow and implement the agreed-upon terms for the interest of all stakeholders. 

Dr. Ruben Kasala, TMC Executive Vice President and CEO, expressed his enthusiasm, saying, “This partnership with mutual understanding is brought about by our common vision that is centered on the welfare and benefit of the employees as well as the institution.” To which he added, “In this pursuit, may we be fueled by the virtue of malasakit, for our employees, patients, and our institution, The Medical City.”

Meanwhile, Chief Human Resource Officer, Shirley Luz Macalipay, highlighted that with the primacy of human resource being one of TMC’s core values, the CBA is testament to how it stays true to empowering the employees and valuing their voices as the cornerstone of the organization. “This milestone is a reflection of our mutual understanding that a productive and thriving workplace is built on fairness, respect, and open communication,” she said.  

Macalipay further acknowledged those behind the initiative for concluding the negotiation in only three hours from the previous two conference meetings. “The dedication and perseverance of the representatives of both the management and the labor union who tirelessly collaborated, engaged in meaningful dialogue, and demonstrated an unwavering commitment to finding common ground have resulted in an agreement that is beneficial for both the employees and organization as a whole.” Macalipay is also the Chairperson of the Management Panel for this CBA.

             Photo shows: The CBA TMCEA panel with members and the legal counsel

Finally, Dennis Memoracion, The Medical City Employees Association (TMCEA) President, emphasizes the importance of collaboration by saying, “I say let the challenge of one employee be the challenge of all employees, in that way, the success of one will be the success of all who comprise The Medical City.”

As the success of each employee resonates to the whole of the organization, this CBA will set the stage for a more supportive work environment that is not only for the employees but will likewise improve patient care.

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The Markers of Inspiring Leadership

Pasig City—TMC President and Group CEO Eugenio Jose F. Ramos, MD, MBA talks to The Beacons Post, the media division of MORS Group, in association with the Asia Corporate Excellence & Sustainability Award (ACES), which has recognized and celebrated visionary business leaders and sustainability advocates across Asia since 2014.

Interviewed by Malaysia-based veteran journalist Anne Edwards, Dr. Ramos talked about how visionary and empathetic leadership can bring out the best in people even in the most difficult of circumstances, recalling how TMC faced the challenges of the pandemic, reorganizing its operations to serve both COVID and non-COVID patients under the One Complex-Two Hospital Systems strategy.

Dr. Ramos also spoke about how a true leader serves to “unmask the leadership and fighting spirit” of everyone in the organization—“the healthcare workers and patients who gave him the support and inspiration to face daunting challenges … I was just amazed by the number of people who were not in positions of leadership in this hospital but were the braver ones.”

ACES has recognized and celebrated visionary business leaders and sustainability advocates across Asia since 2014. It “pays tribute to the select few who have carried out significant CSR campaigns, implemented policies and operational structures that generate returns beyond financial gains. They protect the environment, they demonstrate compassion for the community, they recognize human resources as assets, and they propel Asia’s resilient economic growth.”


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September 29, 2023

Healthcare Harmony: The Medical City and IHH Healthcare Singapore Seal Collaboration and Benchmarking Agreement

NEWS | Pasig City, 26 September 2023—The Medical City Ortigas (TMC Ortigas) and IHH Healthcare Singapore (formerly Parkway Hospital Singapore) today signed a partnership agreement to advance each other’s healthcare innovation, clinical education, leadership and management development, and benchmarking under the Medical Affiliate Program (MAP). 

 The contract signing, held in TMC Ortigas on Tuesday, was attended by TMC President and Group CEO Dr. Eugenio Jose F. Ramos, TMC Vice President and Head of Enterprise Managed Care Lawrence Y. Sibayan, Chief Commercial Officer Jeffrey Law and Country Manager Vincent Lai of IHH Healthcare Singapore, and Director Edwin Roland Salonga of IHH Healthcare Philippines. 

 Healthcare collaboration is a critical aspect of the healthcare industry, encompassing various efforts to bring together different stakeholders, organizations, and professionals to improve patient care, outcomes, and the overall healthcare system. 

 “In the last few years, we have seen a significant rise in the number of patients from Philippines coming to our hospitals in Singapore. As we go through this process of rendering service to the patients from foreign lands, it also comes to our attention that we actually need to play a more active role in supporting healthcare systems around the region that have trusted us,” Mr. Law said. 

 “The aspect of patient referrals of this program underscores our dedication to seamless and comprehensive healthcare delivery. This collaboration marks a significant milestone in our shared commitment to enhancing healthcare provision in our respective communities,” said Mr. Sibayan. 

 “It will also drive workforce transformation through medical education, clinical quality, and technology, and develop professionals who will be better able to respond to the increasing complexities in the healthcare setting.” 

 The partnership will enhance capabilities of both TMC and IHH Healthcare, leveraging the strengths and expertise of both hospital groups through the creation of training programs, fellowships, and attachments for doctors, nurses, and hospital administrators, all aimed at elevating the medical knowledge and skill sets of their staff. The partnership will ensure that their patients receive the most personalized care possible, extending well beyond the boundaries of each facility. 

 “So there is really no point in trying to duplicate things, because resources are limited. All we need to do is really partner,” said Dr. Eugene Ramos.  

 “Seeing how proud they were with their institution as they showed us around (in a recent trip to Singapore), that by itself already speaks a lot of how they will interact with other people and how they take care of patients with that kind of pride.” 

 “This Medical Affiliate Program establishes a network of like-minded hospitals within our region, to increase their standard together as a whole, and also bring the best outcome to our patients together,” said Mr. Lai. 

 Additionally, the parties will collaboratively organize joint courses, seminars, masterclasses, and conferences, along with facilitating study visits and exchange programs, for medical staff (both doctors and nurses) as well as administrators, all aimed at fostering leadership and management development.  

 By engaging in benchmarking, IHH Healthcare and TMC jointly seek to enhance outcomes and efficiency by exchanging best practices, implementing knowledge management strategies, and conducting performance evaluations.

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Levelling Up Employee Health Benefits with CHAMP

NEWS | Pasig City, 19 September 2023 — The primacy of data intelligence and its potential for transforming the provision of health benefits by corporate organizations to their employees was underscored in a gathering organized by the Enterprise Managed Care Group with representatives of the People Management Association of the Philippines at the Augusto P. Barcelon auditorium in TMC Ortigas.

The gathering, which served to launch Managed Care’s centerpiece program, Corporate Health Accreditation and Management Program (CHAMP), offered the attendees of the free learning session, “The Human Resource Synergy: Nurturing Health, Fostering Well-bring, and Mastering Benefit Administration,” new perspectives on employee health benefits.

The Medical City President and Group CEO Dr. Eugene F. Ramos in his talk emphasized the need for human resource professionals to make use of their employee data “to take out the guesswork in creating and optimizing benefits and wellness programs … responding to the actual health needs of employees.”

“With data, informed decisions can be made about employee benefits, thus improving overall employee retention and satisfaction rates.”

This was echoed by Enterprise Managed Care Head Lawrence Y. Sibayan who, addressing a common concern of employers about managing healthcare costs, said that TMC through CHAMP’s highly customizable and flexible arrangements could help companies optimize their health-care utilization rate. He added that with CHAMP, companies will gain in terms of offering value-based services by having the healthcare provider—in this case, TMC—on the table, aside from insurance companies and HMOs, when creating and administering employee health care benefits.

Dr. Jan Paolo Dipasupil, Head for Lifestyle Medicine of the TMC Ortigas Health and Wellness Institute, talked about the common risk factors among Filipinos and the more recent developments in lifestyle medicine interventions that are available in TMC. Meanwhile, Dr. Jannel Gatbalayan-Cleto, Head of the Consultation-Liaison Psychiatry of the Institute of Neurological Sciences of TMC Ortigas talked about Mindfulness-Based Cognitive Therapy and how it may address difficulties in a post-COVID workplace.

The enhanced CHAMP program offers more than packages to partner-organizations; it provides companies with health-benefits consulting from managed care professionals of TMC. “We are here to provide value to our corporate partners, helping them to manage costs and utilization, while ensuring that they provide their employees with a high level of care,” said Sibayan. “This way, companies will not only boost their productivity, but also confidently boost employee satisfaction and their own reputation in their respective industries.”

Today’s event was attended by over 94 HR leaders and professionals from 68 member companies of PMAP. PMAP was represented by its Treasurer and Chapter President of the PMAP Tarlac Chapter, Ma. Consuelo M. Reyes at the event.

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Post-COVID Opportunities in Philippine Healthcare

“Post-pandemic, we have to prepare ourselves in terms of getting the right data and how to make use of that data in making decisions.” —Eugenio Jose F. Ramos, MD, MBA

Dr. Eugenio F. Ramos, The Medical City (TMC) President and Group CEO, shares how TMC is reinventing the provision of healthcare in this post-pandemic world, from harnessing the power of digital technology and AI, addressing the nursing shortage crisis creatively, to tapping opportunities opened up by a more health-literate populace. 

Read more about Dr. Ramos’ thoughts about facing the opportunities and challenges in the post-pandemic era in BusinessWorld’s 36th anniversary issue: 

https://www.bworldonline.com/special-reports/2023/09/04/543018/post-covid-opportunities-in-healthcare/

 


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The Medical City secures 6th JCI accreditation amid COVID-19 pandemic

“In this most difficult of times to save lives and keep our patients safe, we opted to submit ourselves for testing. And made it… again!” – Dr. Eugenio Jose F. Ramos

Despite the COVID-19 pandemic, The Medical City (TMC) Ortigas submitted itself for assessment and testing by the Joint Commission International (JCI) and subsequently earned its Gold Seal of Approval® for a record sixth time.


Lilibeth Manlulu, TMC-JCI Survey Coordinator and Department Head of Medical Continuous Improvement Hub, hands over the final survey report for TMC’s 6th JCI accreditation to TMC President and CEO Dr. Eugenio Jose F. Ramos and Assistant Chief Medical Officer Dr. Ruben G. Kasala. On background are the five JCI certificates since 2006.


The Gold Seal of Approval® is a symbol of quality that reflects an organization’s commitment to providing safe and effective patient care. Since its first accreditation in 2006, TMC has been continuously fulfilling and maintaining the required criteria of JCI, the world’s premier healthcare quality improvement and accreditation body. With the JCI’s gold seal, each person who comes to TMC is assured of receiving healthcare services that are at par with the best hospitals in the world. 

TMC’s Acute Myocardial Infarction (AMI) Program also retains its status as the first of its kind in the Philippines and currently one of only 15 around the world that is certified by JCI.

JCI online survey at The Medical City Ortigas, October 11 to 14

These recent achievements reiterate TMC’s commitment to offer the highest quality care and ensuring utmost safety for patients even in the face of this global health crisis. 

“We are indeed proud of this international recognition for the 6th time in a row for our JCI accreditation and for the third time for our Acute Myocardial Infarction Clinical Care Program. And as we celebrate these accomplishments, we remain mindful that we need to maintain our excellent quality of service. From our mission and vision, the key phrase there is to always keep patients on center stage and to deliver to them service of greater worth—this is what patient partnership is all about,” says Jose Xavier “Eckie” B. Gonzales, TMC Chairman of the Board.

“This JCI Seal of Quality & Safety is a reflection of the level of professionalism, service, and leadership mindset our team has achieved over the years – a culture of excellence that is a cut above the rest and is getting better as the years pass,” says Dr. Eugenio Jose F. Ramos, TMC President and CEO.

“Our shared vision and collective collaboration have led us to where we are now. Regardless of the exigencies of the times, our grit and resilience keep us ahead; we have proven that to ourselves, particularly in this global pandemic,” adds Dr. Ramos.

From this unprecedented crisis and with COVID-19 posing challenges in healthcare service delivery emerged an inspired and undaunted response from TMC. TMC has boosted its processes and implemented initiatives to adapt to the new normal as it continues to ensure adherence to the strictest standards of quality and safety.

Notwithstanding the pandemic and under severe limitations, Dr. Ramos says The Medical City has coped, survived, and continued to deliver quality care and safety measures to its patients. With the same vigor it had during preparations for previous accreditations, TMC braced for the tedious JCI virtual survey which took place last October 11 to 14.  

JCI has started conducting most surveys as either a hybrid or a virtual survey due to continued travel restrictions and the fluid nature of COVID-19 in general. The virtual survey which was utilized during TMC’s reaccreditation process proved to be just as effective as it maintained the same rigor as a JCI on-site survey.

During the virtual survey, a team of JCI expert surveyors evaluated TMC’s compliance with hospital standards under the updated 7th edition which has now expanded to 13 chapters, 282 standards, and 1,200 measurable elements related to a variety of areas. 

As part of the accreditation program, every three years JCI re-evaluates the hospital against the JCI standards. This involves a comprehensive inspection of the facility, review of practices, processes and procedures, interviews, and examination of records for evidence of sustained compliance and improvement.

Specific enhancements in the 7th edition of the JCI Accreditation Standards for Hospitals include new or revised standards in International Patient Safety Goals, Care of Patients, Prevention and Control of Infections, Facility Management and Safety, and Management of Information Chapters, as well as clarification of sentinel events, adverse events, and near misses.

“This 2021, it would have been acceptable had we decided to postpone the JCI survey because of the 3rd surge of the pandemic, the safety restrictions to movement, plus the fact that we were launching our new Hospital Information System just a few months before the scheduled virtual survey. But we looked outside and into ourselves, and just as we had prevailed over the pandemic chaos, we knew that our team was strong and solid. So we opted to submit ourselves for testing. We never doubted ourselves,” Dr. Ramos remarks.

Re-certification of TMC’s Acute Myocardial Infarction Program

TMC Ortigas recently secured its third JCI certification for its AMI Clinical Care Program following a highly successful virtual assessment last October 18 and 19.


TMC-Cardiovascular Institute Acute Myocardial Infarction Program Team led by CVI Director Dr. Gregorio S. Martinez, Jr. and Program Director Dr. Jose Paolo A. Prado

AMI is the medical term for heart attack. The TMC Cardiovascular Institute’s AMI program was established to treat heart attack patients effectively and rapidly. It is a holistic approach to AMI care which does not only involve a rapid response and nationally recognized expertise but also advanced treatment options, specialized nursing care, cardiac rehabilitation, and comprehensive lifestyle modification program.

Online assessment for AMI Program, October 18 and 19


TMC’s AMI Program targets rapid reperfusion which means that a heart attack patient who walks through the doors of the hospital’s Emergency Department should have the blocked coronary artery opened in the Catheterization Laboratory (Cath Lab) within 60 minutes. 

TMC received its first certification for its AMI Program in 2015 and was re-certified in October 2018. 

TMC’s 54 years of service

The COVID-19 pandemic has affected the care seeking behavior of patients but The Medical City has set the standards for a two-in-one hospital system that makes it a safe place for all. Its recent accreditation and certification add to the assurance that patients are safe and protected when they are at The Medical City. Thus, there is no reason for them to delay seeking care for their medical concerns, whether COVID-related or not.

“What a way to celebrate our 54th Anniversary this week, made even richer by the fact that we pursued the JCI survey in the middle of the COVID-19 global pandemic,” adds Dr. Ramos.

Formerly known as ABM Sison Hospital, The Medical City was established in October 1967 as a tertiary doctor-owned hospital in Mandaluyong City, Metro Manila. In June 2004, the hospital moved to its current location, a 1.5 hectare lot along Ortigas Avenue. Merely two years after its transfer to its Ortigas home, TMC submitted itself to the rigorous review and accreditation process of the JCI.


Joint Commission International (JCI) was established in 1997 as a division of Joint Commission Resources, Inc. (JCR), a wholly controlled, not-for-profit affiliate of The Joint Commission. Through international accreditation, consultation, publications, and education programs, JCI extends The Joint Commission’s mission worldwide by helping to improve the quality of patient care.  JCI assists international health care organizations, public health agencies, health ministries and others in more than 100 countries.

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Please be informed of the operating hours of the following units starting August 21, 2021.

ACUTE & CRITICAL CARE INSTITUTE

  • Emergency Dept - Mon-Sun: 24/7
  • Intensive Care Unit - Mon-Sun: 24/7

AMBULATORY CARE CENTER

  • Primary Care Clinic - Mon-Sat: 10AM to 10PM
  • Onsite RT PCR Swab Testing- Mon-Sun: 6AM to 6PM
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AUGUSTO P. SARMIENTO CANCER INSTITUTE

  • Cancer Coordinating Center - Mon-Fri: 8AM to 5PM
  • Chemo Unit - Mon-Fri: 8AM to 8PM
  • Radiation Oncology - Mon-Fri: 7AM to 7PM
  • Breast Center - Mon-Sat: 8AM to 5PM
  • Colorectal Clinic - Mon-Fri: 8AM to 5PM
  • Liver Center - Mon-Fri: 8AM to 5PM

CARDIOVASCULAR INSTITUTE

  • CVL - Mon-Sat: 8AM to 5PM
  • Cathlab - Mon-Sat: 8AM to 5PM
  • Cardiac Rehab - Mon-Sat: 8AM to 5PM

CENTER FOR SNORING AND SLEEP DISORDERS

  • Mon-Sat: 8AM to 5PM

CEPS

  • Mon-Sat: 6AM to 4PM

DOTS

  • Mon-Sat: 8AM to 5PM

ENDOCRINE, DIABETES AND THYROID CENTER

  • Mon-Fri: 7AM to 4PM
  • Sat: 7AM to 3PM

ENT HEAD AND NECK INSTITUTE

  • Center for Hearing and Balance - Mon-Sat: 8AM to 5PM
  • Center for Voice and Swallowing - Mon-Sat: 8AM to 5PM

EYE AND VISION INSTITUTE

  • Eye Instrument Center - Mon-Sat: 8AM to 5PM
  • Laser Refractive Center - Mon-Sat: 8AM to 5PM
  • Eye and Vision Surgery Unit - Mon-Sat: 6AM to 5PM

HEMODIALYSIS

  • Mon-Sun: 24/7

INSTITUTE OF THE NEUROLOGICAL SCIENCES

  • Center for Behavioral Health - Mon-Sat: 8AM to 5PM
  • Clinical Neurophysiology Lab
    • Mon-Sat: 8AM to 5PM
    • Sunday: 8AM to 4PM
  • AcSU - Mon-Sun: 24/7
  • Psychiatry Unit - Mon-Sun: 24/7

INSTITUTE OF PEDIATRICS

  • Center for Developmental Pediatrics - Mon-Fri: 9AM to 4PM
  • Lactation Center - Mon-Fri: 8AM to 4PM

INSTITUTE OF PERSONALIZED MEDICINE

  • Mon - Fri, 8AM to 6PM

INSTITUTE FOR WOMEN'S HEALTH

  • Delivery Suite - Mon-Sun: 24/7
  • WHCC - Mon-Sat: 8AM to 5PM

LABORATORY

  • Clinical and Anatomic Pathology - Mon-Sun: 24/7
  • Histopath - Mon-Sun: 24/7
  • Molecular - Mon-Sun: 24/7

NUCLEAR MEDICINE

  • Mon-Fri: 8AM to 4PM

NUTRITION MANAGEMENT

  • Inpatient - Mon-Sun: 9AM to 5PM
  • Outpatient Teleconsult - 9AM to 4PM by appointment

ORTHOPEDIC MULTISPECIALTY CLINIC

  • Mon-Sat: 9AM to 5PM

PAIN MANAGEMENT CLINIC

  • Inpatient - Mon-Sun: 6AM to 10PM
  • Outpatient - Mon-Fri: by appointment

PHYSICAL MEDICINE & REHAB (PMR)

  • Mon-Sat: 7AM to 5PM
  • Sunday: 7AM to 5PM (In-patient)

PET-CT

  • Mon-Fri: 8AM to 4PM

PULMONARY DIAGNOSTIC AND THERAPEUTIC CENTER

  • Mon-Sun: 24/7

RADIOLOGY

  • General X-Ray - Mon-Sun: 24/7
  • CT-Scan - Mon-Sun: 24/7
  • General Ultrasound - Mon-Sun: 24/7
  • MRI - Mon-Sun: 24/7

STOMA & WOUND CARE CLINIC

  • Inpatient - Mon-Sun: 8AM to 5PM
  • Outpatient - Mon-Sat: 8AM to 4PM by appointment

SURGERY SUITE

• Mon-Sun: 24/7

WELLNESS AND AESTHETICS INSTITUTE - Mon-Sat: 7AM to 5PM

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Here are the schedule of our HMO partners, Food Concessionaire and Banks during Enhance Community Quarantine (ECQ), August 6 - 20, 2021.

HMO Partners:

  • MAXICARE - open, Mon to Sat 7 am-5 pm
  • INTELLICARE/AVEGA - closed until further notice
  • MEDICARD - open, Weekdays 7 am-4 pm, Weekends closed
  • MEDOCARE - open, Weekdays 8 am-5 pm, Saturday 8 am-3 pm
  • COCOLIFE  - closed
  • ETIQA  - closed
  • HMI  - closed
  • VALUCARE - closed

Food Concessionaire:

  • PANCAKE HOUSE - open, Mon - Sat, 7am - 6pm, Sun - Closed
  • FIGARO - open, Mon - Sat, 8am - 5pm, Sun - Closed
  • CAFE FRANCE - open, Mon - Sat, 7am - 4pm, Sun - Closed
  • GO SALAD - open, Mon - Sat, 7am - 4:30pm, Sun - Closed
  • Starbucks - open, Mon - Fri (closed at 1am to 2:30am for sanitizing),  Sat and Sun 6am to 10pm
  • Minutos - open, Mon - Sat, 6am to 6pm, Sun - closed
  • SOMA - open, Mon - Sun, 7am to 5pm

Banks:

  • UNIONBANK - open, Mon - Fri, 9am - 3pm effective Aug. 9, 2021, Sat / Sun - Closed
  • SECURITY BANK - open, Mon - Fri, 9am - 2pm, Sat / Sun - Closed
  • CHINA BANK - open, Mon - Fri, 9am to 2pm, Weekends closed
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the medical city awards

July 12, 2021

The Medical City sustains health care leadership, bags back-to-back international awards

Premier health institution The Medical City (TMC) is and has always been a safe place for all. But something had to be done to allay the public's fears about visiting hospitals, especially during the first few months of the COVID-19 pandemic.

Aside from fear of contracting the virus causing COVID-19, fear had also gripped those with chronic diseases or other health needs. Some people were ignoring symptoms altogether because they were scared to set foot in the ER or even in the doctor’s clinic.

To communicate that the hospital is indeed a safe place for all, The Medical City launched the “TMC One Complex, Two Hospital Systems” in April 2020. The two-in-one hospital system delineated separate areas and pathways – including emergency rooms, diagnostic labs, hospital wards, and elevators for COVID-19 and non-COVID-19 cases.

TMC had to reassure people that it would be safe to visit a hospital to seek treatment for COVID-19 as well as for other reasons. The TMC leaders saw that if people avoided hospitals when they needed urgent treatment, they would only become part of a second pandemic with illnesses that might have been resolved if treated early.

This campaign by The Medical City main hospital in Ortigas was replicated in other TMC enterprise hospitals – TMC Clark, TMC South Luzon, TMC Pangasinan, and TMC Iloilo.

This out-of-the-box strategy has earned back-to-back wins for TMC Ortigas − two awards at the 2021 PR Awards and COVID Management Initiative of the Year at the recently concluded Healthcare Asia awards.

The two much coveted awards from PR Asia are the Gold Award for Best PR Campaign for Healthcare and Pharmaceuticals and the Silver Award for Best COVID-19 Related Response. The winning campaign bested 400 other entries from across Southeast Asia, South Asia, and the ANZ regions.

Healthcare Asia awards program, on the other hand, aims to honor hospitals and clinics that have risen above the challenges and made a remarkable impact to their patients most especially amidst the massive disruption caused by the COVID-19 pandemic. This is TMC Ortigas’ fifth award from Healthcare Asia since 2018. In 2020, TMC Ortigas bagged the coveted Hospital of the Year award and Customer Service Initiative of the Year for its Red Coat Ambassadors Program.

In 2019, lauded for his naturally endowed leadership skills and his ability to foster, encourage, and inspire his medical community, TMC President and CEO Dr. Eugenio Jose F. Ramos took home the CEO of the Year Award. TMC Ortigas, in 2018, clinched the Marketing Initiative of the Year award for "Sing-A-Lung," the hospital's pulmonary test that patients can sing.


A safe place for all

“The concept that we started actually made it much easier for a lot of other hospitals to figure out exactly how not only to deal with COVID cases but also how to open up part of their hospitals to non-COVID which actually is a lot more and which have more serious conditions as well that require hospitalization,” said TMC President and CEO Dr. Eugenio Jose F. Ramos.

“When the COVID pandemic started in March 2020, there were a lot of unknowns... we did not have a full understanding of how to treat it. As we were able to regain our bearing quickly, we started to band together and to start thinking how do we handle the issue of fear and uncertainty, the prevailing attitude and condition and emotional state of a lot of people here in Manila and the rest of the world when the COVID pandemic started to surge.”

“We realized that there was a need for us to handle and manage that fear and uncertainty and to make sure that the rest of the community and patient population would be able to gain confidence and trust that it was safe to go to The Medical City hospital not only because they may have COVID but because they are afraid of COVID,” said Dr. Ramos.

“TMC One Complex, Two Hospital Systems” refers to the new normal hospital operation of TMC Ortigas that provides patients with clear-cut processes and division for COVID-19 patients in isolated areas and separate safe access for non-COVID-19 patients who need consults, diagnostic tests, intervention, and management of their diseases. Exclusive pathways have been identified from the moment a patient enters the hospital to his planned appointment or destination.

The “Back to Health, Back to Hospital” campaign was then launched to assure the public that the hospital is safe and continues to run as normal. Videos and social media posts highlighted the higher-than-standard protocols the hospital had put in place to convey the message that it is even safer than malls or other establishments.

TMC Ortigas covered all bases with different video content such as actual tours of the facilities, messages from doctors, as well as testimonials from patients. The message was that patients’ health and safety are The Medical City’s top priority, and that delayed care could often lead to more problems.


Other COVID-19 related initiatives

TMC Ortigas also initiated partnerships with local government units, and the Department of Health (DOH) which covered COVID-19 testing, efficient contact tracing, and management of patients. It also formed an alliance with the big hospitals in Metro Manila and led a collective appeal to the government to designate hospitals for COVID-19 so that efforts, manpower, and resources could be centralized and better controlled.

In July 2020, TMC Ortigas launched its Drive-Thru COVID-19 Testing using ECLIA. ECLIA detects antibodies produced in patient’s blood due to COVID-19 infection. In August, the hospital expanded its drive-thru services adding COVID-19 gold standard RT-PCR test, and other diagnostic laboratory procedures, providing patients a safe and convenient way to get tested while limiting exposure to others.

Some agile projects completed to address the COVID-19 challenges included Teleconsult and Home Care services in case patients cannot leave their homes, as well as Lab on Wheels which provides home service collection of samples for routine testing at TMC Ortigas clinical laboratory. Further, its Vaccine on Wheels provides pre-vaccination teleconsultation and home service administration of flu vaccine.

TMC Ortigas also launched an Online HMO Concierge that provides personalized medical coordination for HMO and Insurance patients online. A Medical Concierge for patients visiting the hospital was likewise established to increase efficiency and revitalize patients’ hospital experience.

Through its efforts, TMC had the largest share of voice or 48% of the Philippines' top five hospitals in 2020. Foot traffic rose to 20% between May and December 2020. This proves that there was a steady rise in the number of patients returning to TMC Ortigas despite the pandemic.

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themedicalcity blue logo

July 05, 2021

The Medical City launches its research agenda and facility

As healthcare professionals, are you doing enough for your patients? Does the unknown scare you? Are you ready to rediscover patient care?

While medical treatment has made astonishing advances over the years, there are still a lot of unmet medical needs of patients and still so much more to discover and uncover with regard to clinical practice. Thus, research is essential to find answers to things that are unknown, filling gaps in knowledge and changing the way that healthcare professionals work. 

With the goal of being not just a world-class hospital but also an exemplary research institution, The Medical City (TMC) on March 25, 2021, launched the new programs and facility of the Clinical and Translational Research Institute (CTRI) which is at the forefront of bridging the clinical research gap from the laboratory setting to its bedside application.

Established in 2017, the CTRI is committed to cultivate the different aspects of research and to interconnect the different TMC enterprise hospitals, making research an integral part of the values and brand of The Medical City across the country. 

The CTRI Research Facility is composed of the Clinical Trial Facility and the Biomedical Research Laboratories (The BRU Labs). The Clinical Trial Facility is the one-stop-shop facility of the Clinical Trial Unit which caters to various clinical trial services like patient examination (in two dedicated clinical trial rooms), clinical trial monitoring (in a dedicated and equipped monitoring area), and trial file storage (in dedicated and secured investigational site file storage room). 

The CTU continues to live with its commitment to provide an efficient and high quality research management system catering to the needs of the clinician trialist and biomedical researchers. The Medical City is now recognized in the industry as a multi-center clinical trial site that enjoins TMC Main, TMC Iloilo, TMC Clark, TMC South Luzon, and soon, TMC Pangasinan. This makes The Medical City a multi-center clinical trial site. The CTU is headed by Edgar R. Dimaguila.

On the other hand, the BRU Labs are top-of-the-line laboratory facilities that cater to the conduct of basic scientific research through its state-of-the-art equipment and expert collaborations locally and internationally. The BRU Labs offer TMC researchers access to a tissue culture facility for mammalian tissue sample propagation, bioanalytical laboratory for basic biochemical analysis, instrumentation facility (with Ultra-Performance Liquid Chromatography) for chemical detection and purification, molecular biology facility for basic nucleic acid purification, quantification, amplification, analysis, and library preparation for sequencing, 3D printing facility for manufacturing of polymer-based materials, 3D bioprinting facility for organoid or tissue printing, and biobanking facility (with -20 and -80 degrees Celsius freezers). 

“We plan to offer the first integrated research facility that can cater to the needs of researchers, from the basic benchtop research, to clinical trials, up until research translation to the patients,” said Dr. Roland Gilbert Remenyi, head of BRU.     

The virtual launch featured messages from Dr. Remenyi, Mr. Dimaguila, and Mark Carascal, Science Research Specialist; reveal of the BRU Labs research agenda; simulation activities in the Clinical Trial Facility; lab walkthrough; update on the groundbreaking Physician Scientist Fellowship Program, and a fireside chat between TMC President and CEO Dr. Eugenio Jose F. Ramos and multi-awarded clinician and scientist Dr. Raul V. Destura, head of CTRI.



 

The CTRI Clinical Trial Facility and the Biomedical Research Laboratories (The BRU Labs) are located at the Lower Ground of The Medical City in Ortigas, Pasig City. For more information, please call 8-9881000 ext. 7834.

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new hospital information system announcement

June 29, 2021

TMC Advisory on new Hospital Information System

On July 1, 2021, we are transitioning to a new Hospital Information System as we strive to provide you, our partners, with a better hospital experience.

Read more
notice of annual stockholders meeting

June 17, 2021

Notice of Annual Meeting of Stockholders

Read more
notice of special stockholders meeting

April 13, 2021

Notice of Special Stockholders Meeting

Read more
qr code for electronic case investigation form

April 10, 2021

TMC Advisory on E-CIF | April 10, 2021

You can access the form online through this link: moleculardx.themedicalcity.com/pre

Read more
ambulance care center operating hours starting april 11, 2021 information

April 08, 2021

Ambulatory Care Center - Operating Hours

Starting April 11, 2021 (Sunday), the operating hours of the Ambulatory Care Center Primary Care Clinic, Diagnostic Services, and Outpatient RT-PCR Testing for Asymptomatic Patients will be as follows.

For inquiries, please call The Medical City trunkline at 8988-1000/8988-7000.

Read more
announcement regarding tmcs unreachable trunkline on april 9, 2021

April 08, 2021

Scheduled Network Enhancement Activity, April 9, 2021

Please be advised that our trunkline (8988-1000/8988-7000) will be unreachable on April 9, 2021, from 1AM to 2AM, due to a network enhancement activity.

You may reach us through our temporary mobile numbers at 0947-426-7633 (Smart) and 0966-863-9348 (Globe) during the time of activity.

Our Customer Relations team will also be reachable through our social media accounts and e-mail: mail@themedicalcity.com

Thank you for your understanding.

Read more
tmc information about pasig pass

February 17, 2021

TMC Advisory on Pasig Pass

In strict compliance with Pasig LGU’s contact tracing efforts, please be advised that all our visitors and guests will be required to present their Pasig Pass upon entry.


To register, visit pasigpass.pasigcity.gov.ph


An Online Screening Form is also available for you to fill out that will help us assist you in your upcoming health check visit at TMC.


Please fill it out 24 hours before your scheduled appointment: themedicalcity.com/onlinescreeningtool
Read more
notice of annual meeting of stockholders

February 03, 2021

Notice of Annual Meeting of Stockholders


To access the Definitive Information Statement, the Consolidated Audited Financial Statements as of 31 December 2019, and SEC Form 17-Q for Quarter period ending 30 September 2020, CLICK HERE

Read more
themedicalcity blue logo

January 13, 2021

TMC Directory

PARTICULARS
LOCAL


INDIVIDUAL
SHARED
CLINICAL INVESTIGATION & ANALYSIS (CIA) DEPARTMENT / MLSO
DATA PRIVACY AND MANAGEMENT DEPARTMENT (DPD)


CLINICAL INVESTIGATION & ANALYSIS DEPARTMENT

6780/6618
Medical Liaison Service Office (MLSO)

6198
DATA PRIVACY AND MANAGEMENT DEPARTMENT

6790
CENTER FOR INNOVATION AND LIFELONG LEARNING (CILL)

3130, 6503
ACCOUNTING

6434 & 6365 (accounts payable), 6211 & 6361 (accounts receivable), 6215 & 6213 (inventory), 6210 (doctors payable)
ACCOUNT MANAGEMENT

6294
Billing:
6193 (Supervisor)
6152/6191
Credit:

6105/6196
Philhealth:

6190
ADMISSION & ALLIED SERVICES

6162/6163/6922 (call center)
CASH MANAGEMENT DEPARTMENT

6187/6186/6188/6242
COLLECTION DEPARTMENT

6808/6189 (employee&corporate) 6363(outpatient) 6197 (stockholder&employee)
COST & PAYROLL ADMINISTRATION
6302
6271
FINANCIAL PLANNING & ANALYSIS

6216
PURCHASING

6615/6559/6568
TREASURY SERVICES DIVISION

7878
HUMAN CAPITAL MANAGEMENT GROUP (HCMG)

6360 (engagement)
INFORMATION TECHNOLOGY DEPARTMENT (ITD)

7777
Integration and Development

6879
System Implementation

6474/6475
Quality Assurance

6767
Infrastructure Solution

6285/6286
Maintenance and Support

7777
INTERNAL AUDIT DEPARTMENT
6236
6380/3157/3158
MARKETING AND SALES GROUP

6300
MARKETING AND COMMUNICATIONS DIVISION

6516
CORPORATE COMMUNICATIONS DEPARTMENT

6469
DIGITAL MARKETING

3145/6934
BRAND MANAGEMENT DEPARTMENT

6203/6455/6232
RELATIONS MANAGEMENT AND BUSINESS DEVELOPMENT (RMBD)

6306/6533/6218
INTERNATIONAL PATIENT SERVICE

6476/3202/6444/6385
MEDICAL SERVICES GROUP

6429
CLINICAL INSTITUTES


ACUTE AND CRITICAL CARE INSTITUTE (ACCI)


EMERGENCY DEPARTMENT


Supervisor/HN

6560
Emergent

6173/6175/6498(Main), 6845/6175(Annex)
Triage

6174/7876
Surgery/Trauma

6173
Urgent

6175/6498
Non-Urgent

6174/7876
PPU

3215/6848/6839/6845(ER Annex)
Clerk (All Areas)

6174/7876
INTENSIVE CARE UNIT (ICU)

6284,6384, 6283, 6422, 6370, 6280
AUGUSTO P. SARMIENTO CANCER INSTITUTE (APSCI)

6214
BREAST CENTER

6810
CENTER FOR LIVER DISEASE MANAGEMENT & TRANSPLANTATION

6506, 6507
CHEMOTHERAPHY UNIT

6256, 6652
COLORECTAL CLINIC

7789
MEDICAL ONCOLOGY UNIT 8B

6647, 6648
RADIATION ONCOLOGY

6373, 6101, 6102, 6233(Physics room)
CARDIOVASCULAR INSTITUTE

6314
CARDIAC & PERIPHERAL VASCULAR CENTER

6243, 3109, 6758
CARDIAC CATHETERIZATION LABORATORY

6278
CARDIOVASCULAR AND TELEMETRY UNIT 7B

6657, 6658
ENT & HEAD AND NECK INSTITUTE


ENT & DIZZINESS CLINIC

6261
DEPARTMENT OF ENT-HNS/OTOLARYNGOLOGY

6250
SLEEP LABORATORY

6236
EYE AND VISION INSTITUTE

7877
EYE INSTRUMENT CENTER (formerly Eye Center)

6252, 7858
LASER REFRACTIVE CENTER (formerly Lasik Center)

7783, 7784
NEUROLOGICAL SCIENCES INSTITUTE


ACSU / NEURO ICU

6281, 3104
CENTER FOR BEHAVIORAL HEALTH

6135
CLINICAL NEUROPHYSIOLOGY LABORATORY

6269
DEPARTMENT OF PSYCHIATRY

6608, 6282
DEPARTMENT OF NEUROLOGY

6270
DEPARTMENT OF NEUROSURGERY

3111
NEUROLOGY RESIDENT OFFICE

3110
PSYCHIATRY UNIT

6132, 6133
IPMM INSTITUTE


INSTITUTE OF PERSONALIZED MOLECULAR MEDICINE (IPMM)

6307, 6551
WELLNESS AND AESTHETICS INSTITUTE

6576
Customer Relations Assistant:

6386, 6579
Charging:

6577, 6578
Adult Wellness:

6586
Derma & Aesthetics:

6586
Geriatric Wellness/ Healthy Aging:

6582
Pediatric Multi Specialty/ Adolescent Wellness:

6265
Results/ Workroom:

6580, 6492
Weight Management:

6265, 6583
Wellness Cardio:

6585, 6591
Wellness Radiology:

6654, 6589
Orderly/ Transport:

6387, 6588
7WA Unit:

6588, 6592
Surgery Suite Aesthetics (SSA):

6602, 6603
CLINICAL DEPARTMENTS


MEDICAL DEPARTMENTS


Dept. of Anesthesiology

6258
Dept. of Anesthesiology (Chairman)

6445
Dept. of Medicine (Doctors)

6376
Dept. of Medicine (Secretaries)

6287
Dept. Of Medicine Chief Resident

6840
Dept. of Medicine/OPD

6555
Dept. of Nephrology

6971
Dept. of OB- Gyne

6338
Dept. of OB- Gyne/OPD

7149
Dept. of Orthopedics

6517
Dept. of Orthopedics (Chairman)

7154
Dept. of Pediatrics

6322
Dept. of Radiology

6181
Dept. of Surgery

6288
Medical Clinic Outpatient

6823
Pedia Subspecialty OPD

6926
ANESTHESIA PREOPERATIVE EVALUATION CLINIC (APEC)

6617
I-REACT

6765
MEDICAL ADMINISTRATIVE OFFICES


CASSTI DEPARTMENT

6,801,680,262,036,800
CLINICAL AND TRANSLATIONAL RESEARCH INSTITUTE (CTRI)

7834
CONTINUITY OF PATIENT CARE

6260
CONTINUOUS IMPROVEMENT HUB (MEDICAL)
7883
6707/6854
DEPARTMENT OF ADVANCE MEDICAL EDUCATION (formerly MTO)

6273
HEALTH INFORMATICS DEPARTMENT

3117
HOSPITAL INFECTION CONTROL & EPIDEMIOLOGY CENTER (HICEC)

6323
INSTITUTIONAL REVIEW BOARD (IRB)

6525/7857
MEDICAL RECORDS

6291/6293
ORGAN DONATION

6632
OPERATIONS GROUP

3134
ADMINISTRATIVE SERVICES

3100
BIOMEDICAL ENGINEERING

6605
ENVIRONMENT OF CARE

7898
FACILITIES MANAGEMENT DEPARTMENT

6150/6151
HOUSEKEEPING

6749/6119/6120
MATERIALS MANAGEMENT DEPARTMENT

6145
Satellite Warehouse:

6161, 6160
SECURITY OFFICE

7880
ANCILLARY SERVICES DIVISION

6234 / 6235
AMBULATORY SERVICES

6267, 6268
LABORATORY RECEPTION

3175
OIC/Supervisor

6125
CLERKS

6421,6128, 6129
BLOOD BANK

6128, 6129
CHEMISTRY

6124
CLINICAL MICROSCOPY

6123
ER-Satellite Laboratory

6412
HEMOTOLGY

6418
IMMUNOLOGY

6416
MICROBILOGY

6415
MOLECULAR SECTION

6415/6416
HISTOPATH

6126
NUCLEAR MEDICINE

6130
NUTRITION MANAGEMENT SERVICES

6510
PET/CT CENTER

3134/3143/3142
PHARMACY

6509 / 6512
PHYSICAL MEDICINE AND REHABILITATION

6240/6241
RADIOLOGY DEPARTMENT

6337, 6178, 6176,6179
SURGERY SUITE

6274, 6276
CONTINUOUS IMPROVEMENT HUB (ADMINISTRATIVE)

6707/6348/6836/7960
CONTINUOUS IMPROVEMENT HUB (HOSPITAL-WIDE)

6707/6348/6836/7960
CORPORATE SERVICES DEPARTMENT

3216
LEGAL SERVICES DIVISION

6635/6612/3160
NURSING SERVICE OFFICE

6723
NSD TRAINING & RESEARCH

6708, 6140, 6136
CUSTOMER RELATIONS DEPARTMENT

6167/6168/6531
NURSING STATIONS TOWER 1


4A - Medical

6324, 6396
5A - OB-Gyne

6325, 6397
6A- Ward

6327, 6423
6A- Baby Friendly

6404
7A - Surgical

6328, 6405
8A- Surgical

6329, 6420
9A- Pediatric

6330, 6419
9B - Medical/ Surgical

6863
10A- Pediatric

6331, 6408
11A- Medical

6332, 6409
12A- Medical

6333, 6410
14A- Medical

6334, 6431
15A- Presidential Suite

6335, 6411
NURSING STATIONS TOWER 2


5B- Medical/Surgical Flr.

6326, 6399
8B- Medical

6647, 6648
SPECIAL SERVICES DIVISION

3136
CENTER FOR DEVELOPMENTAL PEDIATRICS (CDP)

6630
CENTER FOR ENDOSCOPY & PHYSIOLOGIC STUDIES (CEPS)

6254/6255
DELIVERY SUITE

6339
DOTS CLINIC

6535
ENDOCRINE, DIABETES & THYROID CENTER

6611
HEMODIALYSIS

6249/6458/6471
LACTATION CENTER

6720
NEONATAL INTENSIVE CARE UNIT (NICU)

6342
ORTHOPEDIC MULTISPECIALTY CENTER

6521
PAIN MANAGEMENT CLINIC

6453
PULMONARY DIAGNOSTIC & THERAPEUTIC CENTER

6238
STOMA & WOUND CLINIC

6671
WOMEN'S HEALTH CARE

6336
CHAPLAIN

6317
COOPERATIVE DEPARTMENT (COOP)

6751
CONFERENCE ROOMS

6456/6457
MATI ADMIN OFFICE

5400
PEDIA DEVELOPMENT CENTER

6630
PROSER CLINIC - 15TH FLOOR

6247/6248
PSI HEALTHCARE

6825/6827/6826/6220


Read more
holiday announcement july 31, 2020 , eid al-adha

July 30, 2020

Operating Hours - July 31, 2020

SERVICE UNIT OPERATING HOURS
July 31, Friday
AMBULATORY SERVICES  6am-2pm
ANESTHESIA PREOPERATIVE EVALUATION CLINIC (APEC) closed
BREAST CLINIC  closed
CANCER CENTER closed
CHEMOTHERAPY UNIT 8B closed
CARDIAC & PERIPHERAL  LABORATORY  
8am-5pm
CARDIAC CATHLAB closed
CASSTI closed
CENTER FOR DEVELOPMENTAL PEDIATRICS closed
CENTER FOR ENDOSCOPY closed
CENTER FOR LIVER DISEASE MANAGEMENT AND TRANSPLANTATION  closed
CLINICAL NEUROPHYSIOLOGY LABORATORY closed
CLINICAL & ANATOMICAL PATHOLOGY 24 hours
COLORECTAL CLINIC closed
CONTINUITY OF CARE CLINIC closed
DELIVERY SUITE 24 hours
DIABETES CENTER OFFICE closed
DOTS CLINIC  - Directly Observed Treatment Short Course closed
EMERGENCY ROOM 24 hours
ENT CLINIC  
closed
EYE CENTER closed
HEMODIALYSIS 24 hours
Hospital Infection Control and Epidemiology Center (HICEC) /  I-REACT  closed
INTENSIVE CARE UNIT (ICU) 24 hours
INSTITUTE OF PERSONALIZED MOLECULAR MEDICINE closed
LACTATION CENTER 8am-4pm
LASIK CENTER closed
NEONATAL ICU (NICU) 24 hours
NUCLEAR MEDICINE closed
ORGAN DONATION OFFICE closed
ORTHOPEDIC MULTI-SPECIALTY CENTER closed
PAIN MANAGEMENT closed
PHYSICAL MEDICAL & REHABILITATION 8am-5pm
PULMO LAB 24 hours
RADIATION ONCOLOGY closed
RADIOLOGY -  Xray / Scheduling 24 hours
RADIOLOGY -  CT-Scan / MRI 24 hours
RADIOLOGY - Ultrasound 8am-12pm
RADIOLOGY - Releasing Section  
8am-4pm
SLEEP LAB closed
STOMA AND WOUND CLINIC closed
SURGERY SUITE 24 hours
TMC Service Clinic (for Blue Card)/ Social Worker (Divine Mercy) closed
WELLNESS CENTER 6TH FLOOR closed
WOMEN'S HEALTHCARE CENTER closed
FITNESS GYM closed


Department (Offices) 31-Jul
Friday
BILLING / PHILHEALTH / CREDIT 8am-5pm
CENTER FOR PATIENT PARTNERSHIP closed
CENTRAL PROCESSING UNIT 24 hours
CORPORATE COMMUNICATIONS DEPARTMENT closed
FITNESS GYM closed
HUMAN RESOURCES MANAGEMENT GROUP closed
MEDICAL CONCIERGE closed
MEDICAL INFORMATION (MEDICAL RECORDS) closed
NSO TRAINING closed
PROSER CLINIC closed
LIBRARY (CHI) closed
CANTEEN (LOWERGROUND) 5:30am-8pm


MATI OFFICES / HMOs 31-Jul
Friday
MATI BUILDING  closed
INTELLICARE (BASEMENT 1) for approval of procedures only closed
ASIAN LIFE  closed
COCOLIFE closed
HMI closed
HPPI closed
MAXICARE closed
MEDICARD closed
PHILCARE closed
VALUE CARE closed
MATI FOODCOURT  7am - 4pm
WATSON 8am - 7pm
WESTERN UNION closed
STARBUCKS closed
MINUTOS closed
ANGELO FRANCO SALON closed
FIGARO closed
PANCAKE HOUSE closed
GO SALAD closed
CAFÉ FRANCE closed
Read more
holiday announcement july 2, 2020 , araw ng pasig

July 01, 2020

Operating Hours - July 2, 2020

In observance of Araw ng Pasig, please be informed that TMC MATI Doctors' Clinics will be closed tomorrow, July 2, 2020. Regular operating hours will resume on July 3, 2020 (Friday).

Operating hours of our service units/departments may be viewed here:


SERVICE UNIT
OPERATING HOURS
MATI DOCTORS' CLINICS closed

AMBULATORY SERVICES

6am - 2pm

ANESTHESIA PREOPERATIVE EVALUATION CLINIC (APEC)

closed

BILLING / PHILHEALTH / CREDIT

8am-5pm

BREAST CLINIC

closed

CHEMOTHERAPY UNIT 8B

closed

CARDIAC & PERIPHERAL  LABORATORY

8am-5pm

CARDIAC CATHLAB

closed

CASSTI

closed

CENTER FOR DEVELOPMENTAL PEDIATRICS

closed

CENTER FOR ENDOSCOPY

closed

CENTER FOR LIVER DISEASE MANAGEMENT AND TRANSPLANTATION

closed

CLINICAL NEUROPHYSIOLOGY LABORATORY

closed

CLINICAL & ANATOMICAL PATHOLOGY

24 hours

COLORECTAL CLINIC

closed

CONTINUITY OF CARE CLINIC

closed

DELIVERY SUITE

24 hours

DIABETES CENTER

closed

DOTS CLINIC  - Directly Observed Treatment Short Course

closed

EMERGENCY ROOM

24 hours

ENT CLINIC

closed

EYE CENTER

closed

HEMODIALYSIS

24 hours

Hospital Infection Control and Epidemiology Center (HICEC) /  I-REACT


closed

INTENSIVE CARE UNIT (ICU)

24 hours

INSTITUTE OF PERSONALIZED MOLECULAR MEDICINE

closed

LACTATION CENTER

8am-4pm

LASIK CENTER

closed

NEONATAL ICU (NICU)

24 hours

NUCLEAR MEDICINE

closed

ORGAN DONATION OFFICE

closed

ORTHOPEDIC MULTI-SPECIALTY CENTER

closed

PAIN MANAGEMENT

closed

PHYSICAL MEDICAL & REHABILITATION

8am-5pm

PULMO LAB

24 hours

RADIATION ONCOLOGY

closed

RADIOLOGY -  Xray / Scheduling

24 hours

RADIOLOGY -  CT-Scan / MRI

24 hours

RADIOLOGY - Ultrasound

8am-11

RADIOLOGY - Releasing Section

8am-4pm

SLEEP LAB

closed

STOMA AND WOUND CLINIC

closed

SURGERY SUITE

24 hours

TMC Service Clinic (for Blue Card)/ Social Worker (Divine Mercy)

closed

WELLNESS CENTER 6TH FLOOR

closed

WOMEN'S HEALTHCARE CENTER


closed

Read more
tmc information about their official phone numbers

July 01, 2020

We're fixing our lines!

Hi #PatientPartners! Some of you might be experiencing difficulties in reaching us through our operators. We're already fixing this and should be resolved in no time. For the mean time, please see alternative methods of reaching us. #TheMedicalCity


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gatorade partnership with the medical city

July 01, 2020

Thank you, Gatorade!

Our sincerest appreciation for your support to our healthcare workers!


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themedicalcity blue logo

April 03, 2020

Institute of Pediatrics Advisory

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