Updated Directory: Our New Telephony System is now LIVE
TMCall, The Medical City’s new telephony system with updated local and extension numbers, is now live.
We’re excited to announce that TMCall, our new telephony system featuring our departments’ updated local and extension numbers, is now LIVE! This upgrade is part of our continued commitment to enhancing patient access and experience.
As part of this transition, previous local telephone numbers will no longer be reachable. Patients are advised to refer to the updated directory under the TMCall system when contacting The Medical City. We appreciate everyone’s cooperation as we move to a more integrated and patient-friendly communication system.
|
INSTITUTE |
DEPARTMENT |
NEW LOCAL |
|
Augusto P. Sarmiento Cancer Institute |
Breast Center |
2248 |
|
Augusto P. Sarmiento Cancer Institute |
Breast Center - Releasing |
2251 |
|
Augusto P. Sarmiento Cancer Institute |
Colorectal Clinic |
2283 |
|
Acute and Critical Care Institute |
Adult Emerrgency Care Unit |
2341 |
|
Acute and Critical Care Institute |
Ambulance |
|
|
Acute and Critical Care Institute |
Intensive Care Unit (Adult/Pedia) |
2644 / 2381 |
|
Cardiovascular Institute |
Cardiac Catheterization Laboratory |
2262 , 2261 |
|
Cardiovascular Institute |
Cardiac & Peripheral Vascular Center |
2291 , 2289 |
|
Cardiovascular Institute |
Cardiovascular Telemetry |
2196 , 2197 |
|
ENT Head and Neck Institute |
ENT Head and Neck Clinic, Center for Hearing and Balance |
2324 , 2327 |
|
ENT Head and Neck Institute |
Endocrine Diabetes and Thyroid Center Reception |
2310 |
|
Eye and Vision Institute |
Eye Instrument Center Reception |
2351, 2458 |
|
Eye and Vision Institute |
Laser Refractive Center Reception |
2410 , 2411 |
|
Eye and Vision Institute |
Surgery Reception |
2348 |
|
Neurological Sciences Institute |
Neurophysiology Reception |
2174 |
|
Neurological Sciences Institute |
Center for Behavioral Health Reception |
2264 |
|
Institute of Pediatrics |
Reception |
2306 |
|
Institute of Women's Health |
Reception |
2541 / 2547 |
|
Lactation Center |
Reception |
2408 |
|
Center for Development Pediatrics |
Reception |
2263 |
|
Wellness and Aesthetics Institute |
Reception |
2138 |
|
Wellness and Aesthetics Institute |
Patient Service (Old Scheduling / Customer Relations Assistant) |
2133 / 2134 |
|
Wellness and Aesthetics Institute |
Dermatology Section |
2137 |
|
Wellness and Aesthetics Institute |
Geriatric Wellness / Center for Healthy Aging |
2148 |
|
Wellness and Aesthetics Institute |
Pediatric Multi Specialty / Adolescent Wellness |
2152 |
|
Wellness and Aesthetics Institute |
Surgery Suite Aesthetics - Reception |
2126 |
|
Pulmonary Diagnostics and Therapeutic Center |
Reception |
2493 / 2495 |
|
Center for Sleep Medicine |
Reception |
2135 |
|
I-DOTS Center |
Reception |
2316 |
|
Wound Center |
Reception |
2536, 2537, 2535 |
|
Orthopedic Multispecialty Center |
Reception |
2462 |
|
Ambulatory Care Center |
Reception |
2232 |
|
Institute of Cellular and Molecular Therapies |
Reception |
2388 |
|
Center for Liver Health and Transplantation Center |
Reception |
2418 / 2415 |
|
Nutrition Management Services |
Reception |
2456 |
|
Surgery Suite |
Reception |
2460, 2528 |
|
Physical Medicine and Rehabilitation |
Reception |
2487 / 2488 |
|
Radiology Department |
X-Ray Reception |
2548 |
|
Radiology Department |
Ultrsound Reception |
2539 |
|
Radiology Department |
MRI / CT Scan Reception |
2287 |
|
Nuclear Medicine |
Reception |
2453 |
|
PET-CT Center |
Reception |
2474 |
|
DOTS Clinic |
Reception |
2316 |
|
Admission and Bed Management |
Admitting Call Center |
2206,2213 |
|
Account Management Department |
Billing Operator |
2589 |
|
Account Management Department |
Billing |
2590 |
|
Account Management Department |
Billing Philhealth |
2478 |
|
Account Management Department |
ER Pedia Billing |
2336 |
|
Account Management Department |
Credit |
2607, 2608 |
|
Collection |
Philhealth Collection |
2588 |
|
Collection |
Collection |
2595 |
|
Collection |
Collection - Individual |
2597 |
|
Cash Management Department |
ER Cashier |
2331 |
|
Cash Management Department |
Main Cashier |
2593, 2611 |
|
Patient Experience |
Customer Service |
2905 |
|
Patient Experience |
Customer Relations |
2133, 2134 |
|
Service Excellence |
HMO Concierge |
2366 |
|
Service Excellence |
Chapel (Dennis Manalo) |
2421 |
|
Service Excellence |
Transport (Justine Basibas) |
2376 |
|
Service Excellence |
Hostel |
2374, 2375 |
|
International Patient Services |
IPC Reception - IPS |
2390, 2392 |
|
Accounting |
General Accounting |
2119 |
|
Delivery Suite |
Charging |
2321 |
|
Housekeeping |
|
2561, 2562 |
|
Facilities Management |
Reception |
2573 |
|
Facilities Management |
BMS |
2571 |
|
Security |
Security |
2566 |
|
Security |
Paging Counter |
2665, 2666 |
|
Security |
Disaster Hotline |
4 |
|
Safety (Environment of Care) |
Hotline |
88 |
|
Safety (Environment of Care) |
Hotline |
8777 |
|
Pharmacy |
Clinical |
2281, 2282 |
|
Pharmacy |
Counter |
2422 |
|
Pharmacy |
Satellite ER |
2512 |
|
Pharmacy |
Satellite 3F - ICU |
2383 |
|
Pharmacy |
Satellite 8B - Chemotherapy |
2514 |
|
Pharmacy |
Pharmacy Warehouse |
2477 |
|
Pharmacy |
Office |
2244 |
|
Divine Mercy Outpatient Clinic |
|
2312, 2313 |
|
Medical Records |
Counter |
2440 |
|
Clinical Investigation and Analysis |
|
2274 |
|
Data Privacy and Management |
|
2294 |
|
MATI |
Information |
3000 |
|
CTRI |
|
2650 |
|
Hemodialysis Unit |
|
2355, 2356, 2357 |
|
Center for Endoscopy and Physiologic Studies (CEPS) |
|
2266 |
|
APEC - Anesthesia |
|
2234 |
|
Pain Management Clinic |
|
2464 |
About The Medical City
The Medical City is the Philippines’ largest healthcare network operating under a single brand. It is composed of one flagship complex in Ortigas, four provincial hospitals in Clark, Laguna, Iloilo, Pangasinan, over 70 clinics nationwide, and the only private hospital in Guam, USA. Annually, it serves over 2 million outpatients and 33,000 inpatients across the health system.
With multiple Joint Commission International (JCI) accreditations, global benchmark certifications, and continued investment in innovation, The Medical City is building a healthcare system not just for today, but for the future of Filipino care.
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