By The Medical City (TMC), Ortigas | May 19, 2023

notice of annual meeting of stockholders

Notice is hereby given that the Annual Meeting of the Stockholders of Medical Arts Tower, Inc. will be held on 08 June 2023 at 3:00 in the afternoon at the Augusto Barcelon Auditorium, The Medical City, Don Eugenio Lopez, Sr. Medical Complex, Ortigas Ave., Brgy. Ugong, Pasig City, Philippines.


By The Medical City (TMC), Ortigas

May 19, 2023

notice of annual meeting of stockholders
Notice is hereby given that the Annual Meeting of the Stockholders of Medical Arts Tower, Inc. will be held on 08 June 2023 at 3:00 in the afternoon at the Augusto Barcelon Auditorium, The Medical City, Don Eugenio Lopez, Sr. Medical Complex, Ortigas Ave., Brgy. Ugong, Pasig City, Philippines.


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January 16, 2024

Notice of Special Stockholders Meeting (February 2024)

Notice is hereby given that the Special Stockholders Meeting of Professional Services, Inc. will be held on 7 February 2024, at 1:00 PM at the Augusto M. Barcelon Auditorium, The Medical City, Don Eugenio Lopez Sr. Medical Complex, Ortigas Avenue, Barangay Ugong, Pasig City, Philippines.

Please refer to the attached file for further information:


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December 13, 2023

Bianca Umali partners with TMC to push forward conversations about breast cancer

Pasig City, Philippines – In a bid to help raise awareness about breast cancer, Bianca Umali partners with The Medical City (TMC) to launch Babae Sa Babae, a 3-part video series that aims to give conversations about breast cancer a platform.

The series features discussions with three women—Bianca, Shirley Angeles, and Dr. Trixie Tiangco—sharing their experiences with breast cancer.

The first episode of Babae sa Babae centered on Bianca’s journey of understanding her mom’s battle with breast cancer and the pain that comes with losing her at such a young age. Bianca shares her personal struggles, triumphs, and the strength she discovered within herself amid adversity.

“It felt like I was robbed of the last moment that I could have had with my mom,” Bianca recounts her feelings as a five-year-old kid and not able to spend the last days of her mom near her.

In October 2023, Bianca announced her advocacy during the Breast Cancer Awareness Campaign led by TMC Breast Center. She mentioned that she’s been wanting to become an advocate since 2017.

The second episode focused on Shirley, a beneficiary of a free breast cancer screening program initiated by TMC and AIA Philippines, while the third installment shed light on certain misinformation and misconceptions about the disease with Dr. Trixie, a cancer medicine specialist and Director of Augusto P. Sarmiento Cancer Institute (APSCI).

TMC has always been at the forefront of raising awareness on breast cancer and other types of cancer as well. Under the purview of TMC - APSCI’s SCRAP Cancer Program, which stands for SCReen And Prevent Cancer, TMC launched Hope Mobi-Clinic, in partnership with AIA Philippines.

Hope Mobi Clinic’s pilot program provides free breast cancer screening to women of Pasig and San Juan to help improve early detection rates among Filipinas who may not have access to these services. Should these patients’ results show that they have a malignant tumor, TMC and AIA will cover the expenses for medical intervention until surgery treatment.

This year, with TMC, Bianca will not only be able to help women discern correct information about the disease but also give them access to breast cancer screening.

In Babae Sa Babae’s first installment, it was announced that Bianca would give away free breast cancer screening to select women. Details of this initiative will be made public soon.

Babae Sa Babae invites everyone to participate in discussions and support breast cancer awareness initiatives. By fostering a community of support and understanding, the campaign aims to break the silence surrounding breast cancer and empower the audience to make informed, evidence-based health decisions. To watch the series, visit

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December 01, 2023

Notice of Special Stockholders Meeting (December 2023)

Notice is hereby given that the Special Stockholders Meeting of Professional Services, Inc. will be held on 20 December 2023, at 1:00 PM at the Augusto M. Barcelon Auditorium, The Medical City, Don Eugenio Lopez Sr. Medical Complex, Ortigas Avenue, Barangay Ugong, Pasig City, Philippines.

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November 29, 2023

TMC leads discussion on building a “Culture of Health” at Philippine Hospital Association confab

Manila, November 24, 2023—The Medical City is a leading voice at the on-going 74th Annual National Convention and Exhibits of the Philippine Hospital Association (PHA) at The Manila Hotel in Ermita, Manila.

In his presentation on “Building the Health Care Provider Network” today, TMC’s Managed Care Head Lawrence Y. Sibayan underscored the importance of strong partnerships and coopetition to achieve a fully functional service delivery network to finally implement universal health care. He called for a systemic approach and clear delineation of roles of key agencies and stakeholders to ensure that all Filipinos are guaranteed equitable access to quality and affordable healthcare, consequently creating and embedding a “Culture of Health” in Filipino society.

TMC’s hospital-community partnerships and hospital-to-hospital collaborations, Sibayan said, are only some of the ways TMC has sought to “align efforts, reduce duplication and optimize financial resources” to contribute to the full implementation of the universal health care law. The hospital’s CARES (Community Activation, Relations, and Engagement Services) program has established community clinics in collaboration with the Pasig City government, offering primary care, clinic operations, and wellness programs for the city’s residents.

Meanwhile, its LINK (Leadership, Integration, Networking, and Knowledge) program brings together the city government, TMC hospitals, and TMC corporate partners to “bridge the gap in healthcare delivery systems by forming network relations from adopted health centers and government hospitals, helping establish more structured and efficient healthcare delivery systems.

PHA is a broad network of some 2,000 hospitals across the government and private sectors. Yearly, the PHA Annual Convention is a pivotal forum facilitating knowledge exchange, fostering networks, and enhancing professional growth opportunities. This eagerly anticipated convention serves as a platform for hospital members, offering them the chance to partake in knowledge-sharing endeavors while strengthening connections within the healthcare community.

This year’s convention is attended by 1,800 delegates from both private and government hospitals. Among these attendees are hospital proprietors, executives, directors, clinicians, and influential figures in healthcare leadership.

The TMC booth at the PHA has attracted hundreds of delegates from various hospitals, with over 50 hospitals expressing keen interest in forging partnerships with the TMC Enterprise.

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October 28, 2023

CVC mandatory tender offer is completed, new investor is expected to own 63.94% of TMC’s parent company

Pasig City, October 25, 2023—Professional Services Inc. (PSI), the parent company of The Medical City, announces the completion of a Mandatory Tender Offer on September 20, 2023 by Universal Healthcare Services Pte. Ltd. (UHSPL) and Kambal Health Services Pte Ltd (KHSPL), affiliates of CVC Capital Partners. Through its affiliates, CVC will own 63.94% of PSI. CVC Capital Partners is a leading global private markets manager focused on private equity, secondaries and credit, with $140 billion in assets under management.

The investment alliance between The Medical City and CVC seeks to expand Philippine health care capacity by augmenting resources for its five Philippine hospitals and 60-strong clinic network, the largest in the country.

Chairman Jose Xavier Gonzales, from lead Philippine shareholder Fountel Corporation, welcomed the CVC investment, saying that “More than the capital infusion of Php12.7 billion, CVC’s global health care partnerships will facilitate TMC’s own aspirations to move the needle globally in precision medicine, while elevating Filipino health care practice as a true patient partner.”

Brian Hong, Managing Partner for Southeast Asia at CVC Capital, reiterated that “We are partnering with a management team led by President Eugenio Ramos that built a well-recognized leading brand in the Philippines across the whole spectrum of health care, from hospitals to clinics to the home, manifesting excellence from primary to subspecialty care practice.”

Dr. Alfredo R.A. Bengzon, founding director and former President and CEO, returns as Chairman Emeritus. According to Gonzales, “A joint foundation has been established in his name in partnership with his other legacy institution, the Ateneo School of Medicine and Public Health, to drive much-needed health policy reform and leadership development at the national and local government levels.”

Hong also announced that Margaret A. Bengzon, who contributed to TMC’s growth as a former member of its leadership team, has been engaged to serve as Senior Advisor by its Singapore-based holding company. “Margaret s experience in health care with TMC will be useful as we build our portfolio in the region.” (End)

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October 13, 2023

The Medical City and TMC Employees Association Seal New Collective Bargaining Agreement

Present during the signing were (Rear L-R): Erwin G. Cayabyab, Joseph O. Vidallo, Ronald R. Remudo, Ferdenand U. De Vera, Crisselda Joy B. Enriquez, Cheryll D. Gonzaga, Anthony Aldrin C. Santiago, Ferdinand P. Aganon ; (Front L-R): Oliver B. Maceda, Jr., Dennis D. Memoracion, Dr. Ruben G. Kasala, Shirley Luz B. Macalipay

MANILA, Philippines -  In its continuous effort to foster a productive and harmonious workplace for all its employees, The Medical City (TMC) signs a new 2-year collective bargaining agreement (CBA) with the TMC Employees Association (TMCEA) on October 11, 2023 at Marco Polo Ortigas, Manila. 

The new CBA, which covers nine economic provisions with 12 items agreement, would be in effect from October 1, 2023 - September 30, 2025. Both parties expressed their commitment to follow and implement the agreed-upon terms for the interest of all stakeholders. 

Dr. Ruben Kasala, TMC Executive Vice President and CEO, expressed his enthusiasm, saying, “This partnership with mutual understanding is brought about by our common vision that is centered on the welfare and benefit of the employees as well as the institution.” To which he added, “In this pursuit, may we be fueled by the virtue of malasakit, for our employees, patients, and our institution, The Medical City.”

Meanwhile, Chief Human Resource Officer, Shirley Luz Macalipay, highlighted that with the primacy of human resource being one of TMC’s core values, the CBA is testament to how it stays true to empowering the employees and valuing their voices as the cornerstone of the organization. “This milestone is a reflection of our mutual understanding that a productive and thriving workplace is built on fairness, respect, and open communication,” she said.  

Macalipay further acknowledged those behind the initiative for concluding the negotiation in only three hours from the previous two conference meetings. “The dedication and perseverance of the representatives of both the management and the labor union who tirelessly collaborated, engaged in meaningful dialogue, and demonstrated an unwavering commitment to finding common ground have resulted in an agreement that is beneficial for both the employees and organization as a whole.” Macalipay is also the Chairperson of the Management Panel for this CBA.

             Photo shows: The CBA TMCEA panel with members and the legal counsel

Finally, Dennis Memoracion, The Medical City Employees Association (TMCEA) President, emphasizes the importance of collaboration by saying, “I say let the challenge of one employee be the challenge of all employees, in that way, the success of one will be the success of all who comprise The Medical City.”

As the success of each employee resonates to the whole of the organization, this CBA will set the stage for a more supportive work environment that is not only for the employees but will likewise improve patient care.

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October 06, 2023

The Markers of Inspiring Leadership

Pasig City—TMC President and Group CEO Eugenio Jose F. Ramos, MD, MBA talks to The Beacons Post, the media division of MORS Group, in association with the Asia Corporate Excellence & Sustainability Award (ACES), which has recognized and celebrated visionary business leaders and sustainability advocates across Asia since 2014.

Interviewed by Malaysia-based veteran journalist Anne Edwards, Dr. Ramos talked about how visionary and empathetic leadership can bring out the best in people even in the most difficult of circumstances, recalling how TMC faced the challenges of the pandemic, reorganizing its operations to serve both COVID and non-COVID patients under the One Complex-Two Hospital Systems strategy.

Dr. Ramos also spoke about how a true leader serves to “unmask the leadership and fighting spirit” of everyone in the organization—“the healthcare workers and patients who gave him the support and inspiration to face daunting challenges … I was just amazed by the number of people who were not in positions of leadership in this hospital but were the braver ones.”

ACES has recognized and celebrated visionary business leaders and sustainability advocates across Asia since 2014. It “pays tribute to the select few who have carried out significant CSR campaigns, implemented policies and operational structures that generate returns beyond financial gains. They protect the environment, they demonstrate compassion for the community, they recognize human resources as assets, and they propel Asia’s resilient economic growth.”

Watch the full video here:

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September 29, 2023

Healthcare Harmony: The Medical City and IHH Healthcare Singapore Seal Collaboration and Benchmarking Agreement

NEWS | Pasig City, 26 September 2023—The Medical City Ortigas (TMC Ortigas) and IHH Healthcare Singapore (formerly Parkway Hospital Singapore) today signed a partnership agreement to advance each other’s healthcare innovation, clinical education, leadership and management development, and benchmarking under the Medical Affiliate Program (MAP). 

 The contract signing, held in TMC Ortigas on Tuesday, was attended by TMC President and Group CEO Dr. Eugenio Jose F. Ramos, TMC Vice President and Head of Enterprise Managed Care Lawrence Y. Sibayan, Chief Commercial Officer Jeffrey Law and Country Manager Vincent Lai of IHH Healthcare Singapore, and Director Edwin Roland Salonga of IHH Healthcare Philippines. 

 Healthcare collaboration is a critical aspect of the healthcare industry, encompassing various efforts to bring together different stakeholders, organizations, and professionals to improve patient care, outcomes, and the overall healthcare system. 

 “In the last few years, we have seen a significant rise in the number of patients from Philippines coming to our hospitals in Singapore. As we go through this process of rendering service to the patients from foreign lands, it also comes to our attention that we actually need to play a more active role in supporting healthcare systems around the region that have trusted us,” Mr. Law said. 

 “The aspect of patient referrals of this program underscores our dedication to seamless and comprehensive healthcare delivery. This collaboration marks a significant milestone in our shared commitment to enhancing healthcare provision in our respective communities,” said Mr. Sibayan. 

 “It will also drive workforce transformation through medical education, clinical quality, and technology, and develop professionals who will be better able to respond to the increasing complexities in the healthcare setting.” 

 The partnership will enhance capabilities of both TMC and IHH Healthcare, leveraging the strengths and expertise of both hospital groups through the creation of training programs, fellowships, and attachments for doctors, nurses, and hospital administrators, all aimed at elevating the medical knowledge and skill sets of their staff. The partnership will ensure that their patients receive the most personalized care possible, extending well beyond the boundaries of each facility. 

 “So there is really no point in trying to duplicate things, because resources are limited. All we need to do is really partner,” said Dr. Eugene Ramos.  

 “Seeing how proud they were with their institution as they showed us around (in a recent trip to Singapore), that by itself already speaks a lot of how they will interact with other people and how they take care of patients with that kind of pride.” 

 “This Medical Affiliate Program establishes a network of like-minded hospitals within our region, to increase their standard together as a whole, and also bring the best outcome to our patients together,” said Mr. Lai. 

 Additionally, the parties will collaboratively organize joint courses, seminars, masterclasses, and conferences, along with facilitating study visits and exchange programs, for medical staff (both doctors and nurses) as well as administrators, all aimed at fostering leadership and management development.  

 By engaging in benchmarking, IHH Healthcare and TMC jointly seek to enhance outcomes and efficiency by exchanging best practices, implementing knowledge management strategies, and conducting performance evaluations.

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September 19, 2023

Levelling Up Employee Health Benefits with CHAMP

NEWS | Pasig City, 19 September 2023 — The primacy of data intelligence and its potential for transforming the provision of health benefits by corporate organizations to their employees was underscored in a gathering organized by the Enterprise Managed Care Group with representatives of the People Management Association of the Philippines at the Augusto P. Barcelon auditorium in TMC Ortigas.

The gathering, which served to launch Managed Care’s centerpiece program, Corporate Health Accreditation and Management Program (CHAMP), offered the attendees of the free learning session, “The Human Resource Synergy: Nurturing Health, Fostering Well-bring, and Mastering Benefit Administration,” new perspectives on employee health benefits.

The Medical City President and Group CEO Dr. Eugene F. Ramos in his talk emphasized the need for human resource professionals to make use of their employee data “to take out the guesswork in creating and optimizing benefits and wellness programs … responding to the actual health needs of employees.”

“With data, informed decisions can be made about employee benefits, thus improving overall employee retention and satisfaction rates.”

This was echoed by Enterprise Managed Care Head Lawrence Y. Sibayan who, addressing a common concern of employers about managing healthcare costs, said that TMC through CHAMP’s highly customizable and flexible arrangements could help companies optimize their health-care utilization rate. He added that with CHAMP, companies will gain in terms of offering value-based services by having the healthcare provider—in this case, TMC—on the table, aside from insurance companies and HMOs, when creating and administering employee health care benefits.

Dr. Jan Paolo Dipasupil, Head for Lifestyle Medicine of the TMC Ortigas Health and Wellness Institute, talked about the common risk factors among Filipinos and the more recent developments in lifestyle medicine interventions that are available in TMC. Meanwhile, Dr. Jannel Gatbalayan-Cleto, Head of the Consultation-Liaison Psychiatry of the Institute of Neurological Sciences of TMC Ortigas talked about Mindfulness-Based Cognitive Therapy and how it may address difficulties in a post-COVID workplace.

The enhanced CHAMP program offers more than packages to partner-organizations; it provides companies with health-benefits consulting from managed care professionals of TMC. “We are here to provide value to our corporate partners, helping them to manage costs and utilization, while ensuring that they provide their employees with a high level of care,” said Sibayan. “This way, companies will not only boost their productivity, but also confidently boost employee satisfaction and their own reputation in their respective industries.”

Today’s event was attended by over 94 HR leaders and professionals from 68 member companies of PMAP. PMAP was represented by its Treasurer and Chapter President of the PMAP Tarlac Chapter, Ma. Consuelo M. Reyes at the event.

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September 06, 2023

Post-COVID Opportunities in Philippine Healthcare

“Post-pandemic, we have to prepare ourselves in terms of getting the right data and how to make use of that data in making decisions.” —Eugenio Jose F. Ramos, MD, MBA

Dr. Eugenio F. Ramos, The Medical City (TMC) President and Group CEO, shares how TMC is reinventing the provision of healthcare in this post-pandemic world, from harnessing the power of digital technology and AI, addressing the nursing shortage crisis creatively, to tapping opportunities opened up by a more health-literate populace. 

Read more about Dr. Ramos’ thoughts about facing the opportunities and challenges in the post-pandemic era in BusinessWorld’s 36th anniversary issue:


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August 17, 2023

The Medical City garners prestigious accolade as Asia's Best Employer Brand

In a resounding triumph, The Medical City (TMC) has emerged as the sole healthcare provider in the Philippines to be given the title "Asia's Best Employer Brand" at the 18th Employer Branding Awards. This recognition is a testament to TMC's dedication to fostering a positive and empowering work environment for its healthcare professionals.

The award recognizes different organizations in Asia that excel in promoting employee satisfaction, engagement, talent development, talent innovation, and retention. This achievement stands as a testament to TMC’s initiatives in promoting employee well-being, professional growth, and collaborative workplace culture.

The award was received by Dr. Ruben G. Kasala, Executive Vice President and CEO; Ms. Shirley Luz B. Macalipay, Chief Human Resource Officer; Mr. Michael S. Pineda, Chief Financial Officer; Dr. Christian G. Delos Reyes, Chief Strategy and Business Development Officer; and Mr. Ferdinand P. Aganon, Head of Nursing Services Group, among others on August 17 at Pan Pacific Singapore.

Dr. Ruben Kasala said malasakit, a Filipino term that directly translates to compassion, is what made TMC achieve the feat.

“Malasakit is a term that defines how we take care of our employees. It is a Filipino term that encompasses three English words: care, concern, and love. Malasakit means you go out of your way to take care of someone and show them your love. That’s how we take care of our employees and patients,” Kasala said. 

"We are immensely proud to be recognized as Asia's Best Employer Brand. This achievement reflects our unwavering commitment to creating an environment where our healthcare professionals thrive, innovate, and deliver world-class patient care. Our employees are the backbone of our institution, and this award underscores our dedication to their growth and well-being," he added.

TMC has consistently prioritized investing in its human capital, implementing a range of initiatives that foster employee development, work-life balance, and job satisfaction. From continuous learning opportunities to cutting-edge training programs, TMC ensures that its workforce remains at the forefront of medical advancements while experiencing a fulfilling career journey.

Shirley Macalipay, TMC’s Chief Human Resource Officer, emphasized the significance of the collective effort within the organization in achieving this remarkable feat.

"Receiving Asia's Best Employer Brand award is a testament to the dedication and hard work of every member of The Medical City family," said Macalipay. "Our employees' unwavering commitment to providing compassionate care to our patients has been the driving force behind this achievement. We believe that an engaged and motivated workforce is crucial not only for our internal success but also for delivering the best possible healthcare outcomes to our patients."

The healthcare industry demands excellence, and TMC has exemplified this not only in its patient care but also in its commitment to employee experience. By being recognized as Asia's Best Employer Brand, TMC sets a new standard for healthcare providers across the region, proving that a content and engaged workforce is integral to achieving exceptional healthcare outcomes.

About The Medical City:

The Medical City (TMC) is the biggest healthcare network in the country, operating under a single brand. The healthcare institution is known for its world-class medical expertise and patient-centered care. With a legacy of excellence spanning 55 years, TMC is committed to delivering top-notch medical services while upholding the highest standards of ethics and compassion. TMC's multidisciplinary team of healthcare professionals works collaboratively to provide holistic and innovative healthcare solutions to its diverse patient population.

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August 15, 2023

The Medical City Annual Report 2022: Pushing Boundaries for Renewed Growth and Sustainable Healthcare

We are pleased to present The Medical City's Annual Report for the year 2022, showcasing our unwavering commitment to providing exceptional healthcare services to our community. This report highlights our achievements, advancements, and the remarkable stories that define our journey towards excellence. 

We invite you to explore the complete journey of The Medical City in our Annual Report 2022. Click the link below to access the full report and discover how we are shaping the future of healthcare.

TMC Annual Report 2022

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July 17, 2023

The Medical City Poised For Renewed Growth, Welcomes CVC Capital Partners Asia V as New Investor

Pasig City, July 17, 2023—The Medical City (“TMC”), the largest health network operating under a single brand based in the Philippines, today announced the forthcoming investment from CVC Capital Partners Asia V (“CVC”), a US$4.5 billion investment fund.

CVC has a strong track record in investing in healthcare businesses in the region to support their growth strategies, including Phuong Chau International Hospital in Vietnam, HealthCare Global in India, Soho Global Health in Indonesia and Yikang Pharmacy in China.

CVC’s investment vehicles, Universal Healthcare Services Pte. Ltd. (“UHSPL”) and Kambal Health Services Pte. Ltd. (“KHSPL”), have expressed their intention to conduct a mandatory tender offer (“MTO”) to acquire up to 2,391,789 common shares, or 44.15% of the total issued and outstanding common shares, of Professional Services Inc. | The Medical City.

Together with the convertible loan extended by UHSPL to TMC, and the private share sale transactions with certain major shareholders, UHSPL and KHSPL are expected to collectively own at least a 61.71% equity stake in TMC on an as-converted basis.

The aforementioned transactions are for TMC’s Philippine business only. Separately, TMC is expected to distribute all of the equity interests held by it, directly or indirectly, in Guam Healthcare Development, Inc. (“GHDI”) to its existing shareholders.

An MTO is an offer made by an investor to buy some or all outstanding shares of a public company, as required by the Securities Regulation Code Rule 19. The MTO is a mechanism of the securities law designed to protect minority shareholders, giving them the opportunity to sell their shares at a fair price as assessed by an independent financial advisor. The Securities and Exchange Commission approved this MTO on June 20, 2023. The tender offer period begins on August 7, 2023 at 9:00 a.m. and ends on September 6, 2023 at 12:00 noon.

The entry of CVC marks a promising new chapter for TMC. In recent few years, TMC, along with the global healthcare sector, has been significantly impacted by a range of challenging factors, including the COVID-19 pandemic, delayed reimbursements from the government, and the public’s apprehension to visit the hospitals.

CVC is looking to bring in financial and operational resources to TMC, which will support TMC to be in a stronger position to overcome these challenges and accelerate its growth. The forthcoming investment from CVC allows TMC to acquire the necessary equipment and resources to expand its reach and enhance its world-class healthcare services, thereby ensuring the delivery of exceptional care to its patient partners.

“We are humbled by CVC’s trust and confidence in The Medical City. We have long been at the vanguard of advancing the future of healthcare in the Philippines and delivering services that are of greater worth to our patients,” said Dr. Eugenio Jose F. Ramos, TMC President and Group CEO. “The arrival of CVC will help us respond to evolving needs of our patients, employees, and communities, propelling us further to provide quality healthcare anytime, anywhere.”

“We are excited to contribute to the sustainable improvement of healthcare in the Philippines,” said Brian Hong, Co-Head of Southeast Asia for CVC. “We are active investors in the healthcare community across Asia and are delighted to embark on this journey with TMC, the leading integrated healthcare network in the country.”

“Despite challenges faced in the past few years, TMC has shown resilience and an unwavering commitment to its vision of becoming the leader in Philippine Healthcare,” said UHSPL and KHSPL Director and Philippine Country Head for CVC, Brice Cu. “We are confident that our support and investment into TMC will enable it to reach new heights in delivering outstanding healthcare services.”

At the completion of the MTO, it is expected that CVC together with existing major shareholders Fountel Corporation, Felicitas Antoinette, Inc. and Viva Holdings (Philippines) Pte. Ltd. and the remaining minority shareholders, consisting mainly of doctors of TMC, will continue to work together and collaborate to support the growth of TMC.

With this major milestone, TMC is all set to redefine the healthcare landscape, driving an ambitious growth strategy which is expected to provide better and more accessible health services for its patient partners.

Exchange Equity Partners Group and Fortman Cline Capital Markets acted as co-financial advisers for Professional Services Inc. in the transaction.

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July 12, 2023

Center for Patient Experience: Pioneer of Care Beyond Medical Outcomes

Pasig City—At a time when people expect customer service to be increasingly seamless and the virtue of service is inextricable from delivery of care, patient experience management has become integral to effective leadership and quality measurement in healthcare.

This management is the core of The Medical City’s Center for Patient Experience (CPE), initially formed as the Customer Relations Department of the hospital, and now revamped as the center responsible for developing and implementing systems for patient interactions and engagement throughout their experience of healthcare delivery.

The CPE shifts the management of patient and customer service functions from a traditionally supportive role to a strategic, operational, and culture-shaping role throughout all facets of TMC in order to achieve “a brand of care beyond medical outcomes.”

Roxannie C. Alejo leads the center, based in TMC Ortigas, in creating a long-lasting experience by offering patient-centric and sustainable value-added services to all market segment patients.

CPE continues to be an essential component of the TMC’s goal of being patient partners through functions such as customer service, reception and information, out-patient and in-patient engagement, and most notably, the Red Coat Ambassadors program.

Launched as a movement in 2019 across the TMC Enterprise, the Red Coat Ambassadors are specially trained staff and TMC retirees-turned-volun- teers who assist patients and guests with navigation, information, and non-me- dical care. Stationed at vantage points and main diagnostic units, they directly impact the environment of care at TMC by giving patients and guests a personal, positive experience when it matters most.

“The Red Coat Movement is more than just a customer service project. When you see that Red Coat, you should be reminded that, hey, there’s another human being ready to connect,” says Dr. Eugenio Jose F. Ramos, President and Group CEO of The Medical City.

After pioneering the program for four years and evolving throughout the rise and plateau of the pandemic, the Red Coat Movement is set to be part of the Center for Patient Experience’s Unified Training Program for both TMC medical and non-medical professionals alike. The center works with both TMC’s Department for Advanced Medical Education (DepAMed) and Human Capital Management Group to make sure the patient experience modules are implemented consistently during onboarding and further training.

In addition, the Center for Patient Experience also manages key facilities and channels such as The Medical City Hostel, an in-hospital facility equipped with rooms and other amenities catering to patients’ relatives, traveling guests, and international patients; patient experience applications such as the digital magazine rack, inpatient services application, and LINK referral channel; patient loyalty programs; telecommunications and online chat resolution; and patient satisfaction data gathering and reporting.

TMC Chief Operating Officer Atty. Martin P. Samson, TMC President and Group CEO Eugenio F. Ramos and Center for Patient Experience Roxannie C. Alejo unveil the logo of CPE during the first-ever Red Coat Summit held in Iloilo City. JIRO F. EMELIO

Red Coat Ambassadors hold first enterprise-wide summit in Iloilo

Iloilo City—On May 25 and 26, TMC Iloilo hosted the first Enterprise Red Coat Summit which gathered all the Red Coat Ambassadors from all TMC hospitals, namely TMC Ortigas, TMC South Luzon, TMC Pan- gasinan, TMC Clark, and TMC Iloilo.

Red Coat Ambassadors is a unique program pioneered by The Medical City emphasizing human connection, empathy, and compassion, a culture that complements the state-of-the-art equipment and medical expertise that TMC is known for.

Entitled “Back to the Core,” the two-day summit was highlighted by a sharing of best practices, experiences, and future plans. There was also capacity-building through a series of talks and workshops.

The summit opened with a warm Ilonggo welcome with a festive Dinagyang performance and an address by TMC Iloilo President and CEO Dr. Felix R. Villa. It was then followed by a workshop on “Strengthening Empathy” led by Dr. Jannel Cleto of TMC’s Department of Psychiatry and a series of presentations of the various hospitals on their Red Coat initiatives, leading to an exchange of ideas through a panel question-and-answer session.

Day 2 of the summit began with a talk of Terry Grundy, Managing Partner of Grundy & Associates and an experienced coach and trainer on customer experience and quality improvement. Mr. Grundy spoke about “Rebuilding Patient Trust Post-COVID,” noting that the decline in patient trust caused by the pandemic may be regained by adequately addressing “care needs” instead of simply offering customer service.

Mr. Grundy’s talk was followed by TMC Main Red Coat Ambassador Maris Lopeña who led a workshop on “Everyday Mindfulness.”

The summit concluded with messages from TMC Chief Operating Officer Atty. Martin Samson and TMC President and Group CEO Dr. Eugene F. Ramos, who both highlighted the importance of human connection, empathy, and being always in the present when dealing with TMC’s patient-partners.

In his remarks, Dr. Ramos emphasized that the Red Coat Movement goes beyond customer service; it in fact answers the dire need for human connection in today’s world.

“What we are up to in the Red Coat Movement is to make you become more and more human, that you can connect to other people. The future of the Red Coat Movement is as wide as you can imagine it because it’s about human connection. We address some of the pressing problems of this world—isolation and the inability of people to connect to another human being.” he said.

“This is not just about the Red Coat Movement; this is about the change that we would like to achieve for The Medical City. We understand humanity and we understand that we can make a lot of difference in other people’s lives.”

For more information or to reach the Center for Patient Experience, please contact 8988-1000 local 6167 or 6168.

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June 30, 2023

Dr. Noelito Lacsamana is named OIC of The Medical City Clark

Pasig City and Clark, Pampanga; June 30, 2023—The Medical City President and Group CEO Dr. Eugenio Jose F. Ramos today announced the appointment of Dr. Noelito M. Lacsamana as Officer-In-Charge of The Medical City Clark during its annual Organizational Meeting of the Board of Directors.

Dr. Lacsamana, who has served as Chief of Clinics at TMC Clark since December 2022, assumes the OIC role effective July 1, 2023.

His appointment comes on the heels of the departure of Dr. Almario “Arman” G. Jabson as President and CEO of the hospital effective June 30, 2023.

Dr. Lacsamana has been with TMC Clark, first as a Consultant with the Department of Surgery, and then as Chairman of the same Department from October 2016 to December 2018. From January to March 2019, he served as the hospital’s Medical Director.

Dr. Lacsamana is a Diplomate of the Philippine Board of Surgery, and a Fellow of the Philippine College of Surgeons and Philippine Society of General Surgeons. In 2019, he was awarded a Certificate of Merit by the Philippine Society of General Surgeons for Public Service. He had previously served as Medical Consultant of the Philippine Tourism Authority from 2009 to 2011 and has been a Consultant for Political Affairs of the Senate of the Republic of the Philippines since July 2019.

“We are confident that Pampanga’s native son Dr. Noelito Lacsamana will take the reins of TMC Clark with composure and discipline, as we strengthen the TMC brand and presence in Pampanga and in the region,” Dr. Ramos said.

“We express our gratitude to Dr. Arman Jabson for leading the hospital especially through its early years, and we wish him Godspeed in his future endeavors.”

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June 30, 2023

Notice of Annual Stockholders Meeting 2023

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June 16, 2023


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June 07, 2023

The Medical City Institute of Pediatrics gets Level 4 accreditation

Manila, Philippines--Choosing a healthcare provider can be challenging, but it becomes even more difficult when you need to find one you can trust to care for your children.

Typically, parents consider the following factors when selecting the best hospital for their kids — expertise, patient and family-centered care, innovative technology, and specialized services.

Continuously thriving to be at the forefront of pediatric medicine in the country, the Institute of Pediatrics of The Medical City (TMC) Ortigas was recently awarded a Level IV Accreditation by the Philippine Pediatric Society (PPS) Hospital Accreditation Board for its exceptional performance and adherence to the standards of the PPS, effective from 2023 to 2027.

The awarding was held on May 14, 2023, at the Philippine International Convention Center (PICC) in Manila, during the 60th PPS Annual Convention. TMC Institute of Pediatrics Director Dr. Agnes Alarilla-Alba received the award on behalf of the premier health institute.

"We are truly humbled and honored to receive this recognition for our institution as the first private pediatric facility to achieve Level 4 accreditation. This milestone is a testament to the dedication, expertise, and unwavering commitment of our entire team. It is a reflection of our relentless pursuit of excellence in pediatric care,” said Dr. Alarilla-Alba.

“Receiving Level 4 accreditation affirms that we have met the highest standards of patient safety, clinical outcomes, and comprehensive care. It reinforces our position as a trusted and leading institution in pediatric healthcare. We will continue to innovate, invest in technologies, and foster a culture of continuous learning to maintain this level of excellence,” she added.

TMC is the first private, non-university-affiliated hospital to achieve this accreditation level, at par with top university hospitals in the Philippines. This highest level of accreditation was awarded and evaluated based on Training Program, Administration, Facilities and Patient Services, and Research.

Some of the most notable programs of the institute are its Residency Training Program, community engagement, patient education and information, technology adaptation, and special care services.

The residency training is a three-year program that involves hospital duties, skills training, regular patient conferences and updates, guidance by over a hundred board-certified pediatricians and subspecialists, and regular exams and updates to ensure that the hospital brings forth exceptional and insightful pediatricians. Through the years, the residency program has achieved a credible specialty board exam performance, reflecting the healthcare institution’s training and service quality. Moreover, innovations made during the pandemic, such as hybrid and unique teaching/learning activities, helped the trainees be more equipped to provide care and respond with composure during crises or unprecedented times.

The Institute of Pediatrics, in collaboration with the Pasig City local government, established the Ilugin Community Center in 2010 to provide healthcare services to underprivileged children in the community.

The pandemic indeed sped up digital transformation and technology. The lack of ability to gather in groups required the institute to find new ways for the public to be still informed about updates on healthcare.

Likewise, the Preschool Congress by the Section of Developmental Pediatrics and the Teen Congress by the Section of Adolescent Medicine, which are annual events aimed at supporting parents and families, were transformed into virtual or online forums.

Along with innovative technology, parents need to be certain that all the necessary services are available to their sick children, whether inpatient or outpatient. The Institute of Pediatrics’ holistic care includes special care services such as the Multispecialty and Wellness Center, Center for Developmental Pediatrics, Adolescent Wellness, and Lactation Center.

“We extend our deepest gratitude to our patients and their families for entrusting us with their care. Their trust and partnership motivate us to give the best care possible and constantly strive for improvement. This recognition belongs to every member of our team who works tirelessly day in and day out to impact the lives of children positively,” said Dr. Alarilla-Alba.

As its next step, the TMC Institute of Pediatrics is set to launch its new Center for Developmental Pediatrics and its other projects, which include the Occupational Therapy Room expansion, development of the Transition Care program, and the reconfiguration of the Pediatric ER.

About The Medical City Institute of Pediatrics

With over a hundred board-certified pediatricians and a complete array of subspecialties under the Institute of Pediatrics, TMC Ortigas is among the country’s leading institutions in high-value subspecialty fields such as pediatric cancer, cardiovascular surgery, liver transplant, high-risk newborn care, and developmental pediatrics.

The Institute of Pediatrics provides customized and specialized healthcare services that respond to the special needs of its patients and also provide world-class training, education, and research in the field of Pediatrics.

For inquiries, call the Institute of Pediatrics at 8988-1000 ext. 6322.

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June 07, 2023

Annual Report and the Audited Consolidated Financial Statements of PSI for 2022

To the Stockholders of Professional Services, Inc. (PSI):

The Annual Report and the Audited Consolidated Financial Statements of PSI for the year ended December 31, 2022, are available for viewing. You may access it through the following link:

Professional Services Inc_SEC Form 17A 2022_19 May 2023

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May 03, 2023

Dr. Ruben G. Kasala is The Medical City Ortigas’ New Chief Executive Officer

Manila, Philippines – The Medical City (TMC) Ortigas welcomed its new Executive Vice President (EVP) & Chief Executive Officer (CEO), Dr. Ruben G. Kasala, during its first general assembly on May 3, 2023, at the TMC Augusto Barcelon Auditorium.

With an impressive educational background and a wealth of experience in various leadership positions, previously serving as the hospital’s Chief Medical Officer, Dr. Kasala is a highly qualified professional, committed to fostering a culture of innovation, collaboration, and excellence in patient care. Having established The Medical City's Endocrinology training program, Diabetes Center, and Thyroid Clinic, his dedication to the medical field is incontestable.

In his speech, Dr. Kasala highlighted the enterprise's shared vision, which is to deliver world-class quality healthcare to Filipinos with its patented brand of care, leveraging the power of the network—a goal that TMC Ortigas seeks to help achieve.

Dr. Kasala also shared that the goals and objectives under his administration will be made possible through concern for the patients and the institution. “We need to be patient-centric, emphasizing the primacy of human resource and people engagement. We have to look at our human resources as the strength of our institution. It is also essential to participate in activities involving program development, innovation, efficiency, and business opportunities. Sama-sama tayo at tulong-tulong para sa ikabubuti ng ating mga pasyente at ng ating institusyon,” he said.

A seasoned medical professional, and a dedicated educator, Dr. Kasala is expected to guide the institution toward a brighter, patient-centered future.

Following this announcement, the former CEO of TMC Ortigas, Dr. Eugenio F. Ramos, will now take on the role of President and CEO of The Medical City Enterprise. He is tasked to spearhead reforms and initiatives for the largest healthcare network operating under a single brand by aligning the vision, goals, and overall direction of all its subsidiaries through the help of their respective CEOs.

Standing on the cusp of a new era, The Medical City Ortigas is set to propel itself to greater heights with its unwavering commitment to becoming the Filipinos’ partner in health through the leadership of its new EVP & CEO.

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April 20, 2023

Where caring for others starts with caring for you: The Medical City opens its dorm for its employees

Proudly presenting itself as the first-ever dormitory nestled inside a hospital setting in the Philippines, The Medical City Ortigas successfully launched The Medical City Dorm on April 20, 2023. The dormitory is located on the 11th floor of the Nursing Tower and provides temporary housing for nurses and allied health professionals who reside primarily outside Metro Manila and are acclimatizing to the metro.

The Medical City Dorm (TMC Dorm) offers 144 beds, with 98 beds for females and 46 beds for males. The space is equipped with spacious lockers, modern baths and showers, and a homey common area where nurses and allied health professionals can have some me-time after a long day of taking care of patients. TMC Dorm provides a safe, convenient, and comfortable place to stay so they can be their best version at work.

The facility is managed by a committee represented by three different units: Nursing Services, Human Capital Management, and Admin Operations. This collaboration creates a harmonious flow in managing the upkeep of the facilities and the welfare of the dormitory residents.

From putting together needs-based housing solutions during the pandemic to creating a fully-furnished and luxurious facility in 2023, the provision of this Dorm aims to provide some of TMC’s most important stakeholders with a second home away from home. The institution believes that by extending care to its employees, it ensures their medical professionals are at peak health which positively affects the quality of service given to others.

The opening of TMC Dorm demonstrates a commitment to prioritizing the welfare of its healthcare professionals, ensuring that they are well taken care of while they continue to provide exceptional healthcare services to their patients.

For nurses and allied health professionals who are interested to learn more about these facilities, you may view the virtual tour video below:

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tmc hospital of the year award 2023 from healthcare asia

March 29, 2023

Excellent & compassionate healthcare wins TMC 4 accolades at Healthcare Asia Awards 2023

Defining healthcare excellence, The Medical City way. TMC Ortigas bags Healthcare Asia’s Hospital of the Year award two years in a row and the Marketing Initiative of the Year award. TMC Clinic wins Primary Care Provider of the Year while TMC South Luzon gets its second ESG (Environment, Social, and Governance) Program of the Year award.

TMC President and CEO, Dr. Eugene Ramos, Chief Operating Officer, Atty. Martin Samson, and Senior Vice President and Chief Strategy Officer, Dr. Christian Delos Reyes receive the Hospital of the Year and Marketing Initiative of the Year Awards. 

The Medical City (TMC) is currently the largest healthcare network in the country with one main facility in Ortigas, Pasig City, four provincial hospitals, and over 50 clinics in Metro Manila and select provinces, all operating under a single brand. 

These recent recognitions signify the TMC enterprise’s ongoing commitment to sustain healthcare leadership through its exceptional quality of care and unparalleled lead in research and innovation.

Healthcare is one of the most rapidly changing industries as new data and strategies emerge from time to time. The TMC enterprise is rising up to the challenge as its leaders and medical experts relentlessly pursue quality and safety practices, improved care delivery, and better ways to heal and help patients.

While he is grateful to the award-giving bodies for the accolades, TMC enterprise President and CEO Dr. Eugenio Jose F. Ramos says TMC’s continuous improvements and advancements are for the people and community it serves.

“For the past few years, The Medical City hospitals have been receiving awards from Healthcare Asia and other organizations. Like what I always say, we did not embark on this journey toward healthcare leadership for the sake of the accolades. It was never about the award or the recognition. It was about practicing excellence and compassionate care every day for the people we serve. It was about helping the country’s healthcare system improve for the benefit of the people,” says Dr. Ramos. 

This is TMC Ortigas’ third Hospital of the Year award, with the first and second awards given in 2020 and 2022 respectively. Also in 2022, TMC Ortigas was recognized as among the country’s top Level 3 hospitals by the Department of Health (DOH) and one of the Philippines' Best Employers, based on a large-scale study by the Philippine Daily Inquirer and international market research firm Statista. 

Dr. Ramos was also awarded Asia's Most Inspiring Executive at the Asia Corporate Excellence & Sustainability Awards (ACES) held in November 2022 in Kuala Lumpur, Malaysia.

Aside from scoring major awards and citations in 2022, TMC Ortigas also made headway in healthcare research and innovation, earning it the much-coveted Hospital of the Year award at the recently concluded Healthcare Asia Awards. The awards program recognizes remarkable performances or cutting-edge development from healthcare organizations across Asia. The awarding ceremony was held on Wednesday, March 29 at Shangri-La Singapore.

TMC Ortigas continues to be at the forefront of clinical and biomedical research in the country through its rapidly expanding Clinical and Translational Research Institute (CTRI). Leveraging its robust network, the health institution established a clinical trial unit structure that spans all TMC enterprise hospitals, a first in the country.

TMC fosters innovation in healthcare and medical research, which even the government recognizes, leading to the creation of the first-ever research fellowship program in the Philippines, the Physician-Scientist Research Fellowship. With support from the Philippine Council for Health Research and Development (PCHRD), the program aims to expand the country’s pool of health research experts, especially those who can address the unmet medical needs of Filipinos. 

TMC Ortigas has likewise integrated the practice of 3D printing into its medical care as it brings added value to personalized patient care. And, as TMC moves toward novel therapeutics, it explores Phage Therapy to combat a possible post-antibiotic pandemic. These are just some of the projects of CTRI, true to its commitment to cultivating the different aspects of research and making research an integral part of the values and brand of The Medical City across the country. 

Another highlight of TMC Ortigas’ innovation is its remote services which have been improved and expanded through the "COVID HomeCare Program" and "Hospital-at-Home," enabling its medical practitioners to administer antibiotic infusions, laboratory testing, and physical consultations right in the patients' homes.

Every beat matters: Marketing Initiative of the Year

In mid-2022, TMC Ortigas launched its #EveryBeatMatters campaign to promote cardiovascular services through a combination of original music, video, and graphic material.

The music tracks used in the campaign featured BPM (beats per minute) ranging from approximately 150 bpm to 100 bpm to 50 bpm, representing the actual BPM ranges depicting a fetus’ heartbeat during sonograms, an average person’s heartbeat at the high end of the normal range or the recommended for CPR, and an average person’s heartbeat at rest.

This novel use of original music helped The Medical City engage its audiences with both commercial and medically accurate audio-visual content. It likewise provided TMC cardiovascular services with its own brand 

through original music, for use in marketing, patient education, and service delivery not just for TMC Ortigas but for the rest of the enterprise hospitals.

TMC Clinic: Primary Care Provider of the Year

TMC Clinic operates over 50 ambulatory clinics in Metro Manila and in select provinces and offers a wide range of diagnostic and therapeutic procedures.

Even during the global pandemic, TMC Clinic continued to grow and  maintain a total of 52 conveniently located fully-operational clinics equipped with the most sophisticated air safety and purifying systems. That the clinics were positioned as non-covid facilities conveyed equal importance given to all health and medical care concerns.

Going beyond the basic requirement of organized primary care facilities, TMC Clinic made multi-specialty care even more accessible to patients, addressing the distinct health-seeking behavior of Filipinos in the community and corporate levels. Each clinic is strongly supported by

selected specialists—Family Medicine and Internal Medicine--to deliver primary care coordination, and other specialists and subspecialists for coordinated care referrals and follow-up of patients.

Over the past two years, while working to further strengthen the organization, TMC Clinic had also worked to expand its specialized medical care in the ambulatory care setting, including several services in select clinics. These services include Hemodialysis, Ambulatory Surgery (Minor cases), Rehabilitation Medicine and Physical Therapy, Endoscopy, Cardiac Rehab, Sleep Laboratory, Women's Health, Mental Health, Bone and Joint Clinic, and Corporate Clinic, more popularly known as clinic management services in companies.

Because of the widespread challenges brought about by the global pandemic, TMC Clinic has ensured not just the safety of its clinics, but that expert primary medical care and attention remained possible and accessible.

TMC South Luzon Red Gala: One Step to End HIV/AIDS

Every year to commemorate World AIDS Day, TMC South Luzon conducts lectures and offers free HIV screenings to its employees and patients. In 2021, TMC South Luzon established the Center for Reproductive Health and STI Treatment (CREST) in its pursuit to turn the advocacy into a larger scale. CREST is a DOH-accredited facility where linkages, diagnosis, treatment, and continuum of care and support for people with HIV are provided. 

To launch and promote the center and its advocacy, TMCSL held a fundraising event dubbed “Red Mask Gala: Runway for a Cause” on December 1, 2021, at The Monochrome Nuvali, Santa Rosa City, Laguna.

For its first year, the event featured 50 doctors, employees, and guests who walked the runway wearing their best outfits and the “red masks” that were custom-made for the donors. The funds raised benefited two foundations – Project Ribbon’s Duyan: Cradling for Children with HIV and TMC South Luzon’s Young Adult Care Assistance Program (YACAP). 

In its second year, the theme of the event was Filipiniana and it was titled “Red Gala: Unmasked” to refer to the easing and lifting of some COVID-19 protocols.

TMCSL’s Chief Operating Officer Dr. Jose Enrico Juliano described the fund-raising activity as the hospital’s “small contribution” with artistic expression while rekindling awareness and advancing progress on

HIV/AIDS prevention, treatment, and care in the country. Santa Rosa City Mayor Arlene Arcillas once again lauded TMC SL for sustaining its advocacy which she said is complementing government efforts in preventing HIV/AIDS. Last year’s fashion event raised Php 100,000.00 this time for the Positive Action Foundation Philippines Incorporated (PAFPI), a non-government organization (NGO) that supports People Living with and Affected with HIV and AIDS. 

About The Medical City

The Medical City is the country’s largest healthcare network with its main facility located along Ortigas Avenue in the business district of Pasig City, Metro Manila, while the provincial hospitals are situated in Clark, Iloilo, Laguna, and Pangasinan. This is supplemented by a network of over 50 clinics in strategic locations scattered all over the Metro and in select provinces, concrete proof of the hospital’s commitment to making high-quality healthcare accessible to its growing customer base.

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October 05, 2022

Updated Notice of Professional Services, Inc.'s Annual Meeting of Stockholders

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September 22, 2022

Notice of Annual Meeting of Stockholders

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August 22, 2022

Notice of Special Stockholders' Meeting

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August 12, 2022

Notice of Nomination Guidelines for the Corporation's Annual Stockholders Meeting

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June 15, 2022

Notice of Annual Stockholders' Meeting

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April 27, 2022

Notice of Adjournment of the Special Stockholders Meeting

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April 06, 2022

Notice of Special Stockholders Meeting

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November 22, 2021

Notice of Annual Meeting of Stockholders

Annual Meeting of the Stockholders of Professional Services, Inc.

To access a copy of the nomination guidelines, CLICK HERE

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November 18, 2021

The Medical City secures 6th JCI accreditation amid COVID-19 pandemic

“In this most difficult of times to save lives and keep our patients safe, we opted to submit ourselves for testing. And made it… again!” – Dr. Eugenio Jose F. Ramos

Despite the COVID-19 pandemic, The Medical City (TMC) Ortigas submitted itself for assessment and testing by the Joint Commission International (JCI) and subsequently earned its Gold Seal of Approval® for a record sixth time.

Lilibeth Manlulu, TMC-JCI Survey Coordinator and Department Head of Medical Continuous Improvement Hub, hands over the final survey report for TMC’s 6th JCI accreditation to TMC President and CEO Dr. Eugenio Jose F. Ramos and Assistant Chief Medical Officer Dr. Ruben G. Kasala. On background are the five JCI certificates since 2006.

The Gold Seal of Approval® is a symbol of quality that reflects an organization’s commitment to providing safe and effective patient care. Since its first accreditation in 2006, TMC has been continuously fulfilling and maintaining the required criteria of JCI, the world’s premier healthcare quality improvement and accreditation body. With the JCI’s gold seal, each person who comes to TMC is assured of receiving healthcare services that are at par with the best hospitals in the world. 

TMC’s Acute Myocardial Infarction (AMI) Program also retains its status as the first of its kind in the Philippines and currently one of only 15 around the world that is certified by JCI.

JCI online survey at The Medical City Ortigas, October 11 to 14

These recent achievements reiterate TMC’s commitment to offer the highest quality care and ensuring utmost safety for patients even in the face of this global health crisis. 

“We are indeed proud of this international recognition for the 6th time in a row for our JCI accreditation and for the third time for our Acute Myocardial Infarction Clinical Care Program. And as we celebrate these accomplishments, we remain mindful that we need to maintain our excellent quality of service. From our mission and vision, the key phrase there is to always keep patients on center stage and to deliver to them service of greater worth—this is what patient partnership is all about,” says Jose Xavier “Eckie” B. Gonzales, TMC Chairman of the Board.

“This JCI Seal of Quality & Safety is a reflection of the level of professionalism, service, and leadership mindset our team has achieved over the years – a culture of excellence that is a cut above the rest and is getting better as the years pass,” says Dr. Eugenio Jose F. Ramos, TMC President and CEO.

“Our shared vision and collective collaboration have led us to where we are now. Regardless of the exigencies of the times, our grit and resilience keep us ahead; we have proven that to ourselves, particularly in this global pandemic,” adds Dr. Ramos.

From this unprecedented crisis and with COVID-19 posing challenges in healthcare service delivery emerged an inspired and undaunted response from TMC. TMC has boosted its processes and implemented initiatives to adapt to the new normal as it continues to ensure adherence to the strictest standards of quality and safety.

Notwithstanding the pandemic and under severe limitations, Dr. Ramos says The Medical City has coped, survived, and continued to deliver quality care and safety measures to its patients. With the same vigor it had during preparations for previous accreditations, TMC braced for the tedious JCI virtual survey which took place last October 11 to 14.  

JCI has started conducting most surveys as either a hybrid or a virtual survey due to continued travel restrictions and the fluid nature of COVID-19 in general. The virtual survey which was utilized during TMC’s reaccreditation process proved to be just as effective as it maintained the same rigor as a JCI on-site survey.

During the virtual survey, a team of JCI expert surveyors evaluated TMC’s compliance with hospital standards under the updated 7th edition which has now expanded to 13 chapters, 282 standards, and 1,200 measurable elements related to a variety of areas. 

As part of the accreditation program, every three years JCI re-evaluates the hospital against the JCI standards. This involves a comprehensive inspection of the facility, review of practices, processes and procedures, interviews, and examination of records for evidence of sustained compliance and improvement.

Specific enhancements in the 7th edition of the JCI Accreditation Standards for Hospitals include new or revised standards in International Patient Safety Goals, Care of Patients, Prevention and Control of Infections, Facility Management and Safety, and Management of Information Chapters, as well as clarification of sentinel events, adverse events, and near misses.

“This 2021, it would have been acceptable had we decided to postpone the JCI survey because of the 3rd surge of the pandemic, the safety restrictions to movement, plus the fact that we were launching our new Hospital Information System just a few months before the scheduled virtual survey. But we looked outside and into ourselves, and just as we had prevailed over the pandemic chaos, we knew that our team was strong and solid. So we opted to submit ourselves for testing. We never doubted ourselves,” Dr. Ramos remarks.

Re-certification of TMC’s Acute Myocardial Infarction Program

TMC Ortigas recently secured its third JCI certification for its AMI Clinical Care Program following a highly successful virtual assessment last October 18 and 19.

TMC-Cardiovascular Institute Acute Myocardial Infarction Program Team led by CVI Director Dr. Gregorio S. Martinez, Jr. and Program Director Dr. Jose Paolo A. Prado

AMI is the medical term for heart attack. The TMC Cardiovascular Institute’s AMI program was established to treat heart attack patients effectively and rapidly. It is a holistic approach to AMI care which does not only involve a rapid response and nationally recognized expertise but also advanced treatment options, specialized nursing care, cardiac rehabilitation, and comprehensive lifestyle modification program.

Online assessment for AMI Program, October 18 and 19

TMC’s AMI Program targets rapid reperfusion which means that a heart attack patient who walks through the doors of the hospital’s Emergency Department should have the blocked coronary artery opened in the Catheterization Laboratory (Cath Lab) within 60 minutes. 

TMC received its first certification for its AMI Program in 2015 and was re-certified in October 2018. 

TMC’s 54 years of service

The COVID-19 pandemic has affected the care seeking behavior of patients but The Medical City has set the standards for a two-in-one hospital system that makes it a safe place for all. Its recent accreditation and certification add to the assurance that patients are safe and protected when they are at The Medical City. Thus, there is no reason for them to delay seeking care for their medical concerns, whether COVID-related or not.

“What a way to celebrate our 54th Anniversary this week, made even richer by the fact that we pursued the JCI survey in the middle of the COVID-19 global pandemic,” adds Dr. Ramos.

Formerly known as ABM Sison Hospital, The Medical City was established in October 1967 as a tertiary doctor-owned hospital in Mandaluyong City, Metro Manila. In June 2004, the hospital moved to its current location, a 1.5 hectare lot along Ortigas Avenue. Merely two years after its transfer to its Ortigas home, TMC submitted itself to the rigorous review and accreditation process of the JCI.

Joint Commission International (JCI) was established in 1997 as a division of Joint Commission Resources, Inc. (JCR), a wholly controlled, not-for-profit affiliate of The Joint Commission. Through international accreditation, consultation, publications, and education programs, JCI extends The Joint Commission’s mission worldwide by helping to improve the quality of patient care.  JCI assists international health care organizations, public health agencies, health ministries and others in more than 100 countries.

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July 12, 2021

The Medical City sustains health care leadership, bags back-to-back international awards

Premier health institution The Medical City (TMC) is and has always been a safe place for all. But something had to be done to allay the public's fears about visiting hospitals, especially during the first few months of the COVID-19 pandemic.

Aside from fear of contracting the virus causing COVID-19, fear had also gripped those with chronic diseases or other health needs. Some people were ignoring symptoms altogether because they were scared to set foot in the ER or even in the doctor’s clinic.

To communicate that the hospital is indeed a safe place for all, The Medical City launched the “TMC One Complex, Two Hospital Systems” in April 2020. The two-in-one hospital system delineated separate areas and pathways – including emergency rooms, diagnostic labs, hospital wards, and elevators for COVID-19 and non-COVID-19 cases.

TMC had to reassure people that it would be safe to visit a hospital to seek treatment for COVID-19 as well as for other reasons. The TMC leaders saw that if people avoided hospitals when they needed urgent treatment, they would only become part of a second pandemic with illnesses that might have been resolved if treated early.

This campaign by The Medical City main hospital in Ortigas was replicated in other TMC enterprise hospitals – TMC Clark, TMC South Luzon, TMC Pangasinan, and TMC Iloilo.

This out-of-the-box strategy has earned back-to-back wins for TMC Ortigas − two awards at the 2021 PR Awards and COVID Management Initiative of the Year at the recently concluded Healthcare Asia awards.

The two much coveted awards from PR Asia are the Gold Award for Best PR Campaign for Healthcare and Pharmaceuticals and the Silver Award for Best COVID-19 Related Response. The winning campaign bested 400 other entries from across Southeast Asia, South Asia, and the ANZ regions.

Healthcare Asia awards program, on the other hand, aims to honor hospitals and clinics that have risen above the challenges and made a remarkable impact to their patients most especially amidst the massive disruption caused by the COVID-19 pandemic. This is TMC Ortigas’ fifth award from Healthcare Asia since 2018. In 2020, TMC Ortigas bagged the coveted Hospital of the Year award and Customer Service Initiative of the Year for its Red Coat Ambassadors Program.

In 2019, lauded for his naturally endowed leadership skills and his ability to foster, encourage, and inspire his medical community, TMC President and CEO Dr. Eugenio Jose F. Ramos took home the CEO of the Year Award. TMC Ortigas, in 2018, clinched the Marketing Initiative of the Year award for "Sing-A-Lung," the hospital's pulmonary test that patients can sing.

A safe place for all

“The concept that we started actually made it much easier for a lot of other hospitals to figure out exactly how not only to deal with COVID cases but also how to open up part of their hospitals to non-COVID which actually is a lot more and which have more serious conditions as well that require hospitalization,” said TMC President and CEO Dr. Eugenio Jose F. Ramos.

“When the COVID pandemic started in March 2020, there were a lot of unknowns... we did not have a full understanding of how to treat it. As we were able to regain our bearing quickly, we started to band together and to start thinking how do we handle the issue of fear and uncertainty, the prevailing attitude and condition and emotional state of a lot of people here in Manila and the rest of the world when the COVID pandemic started to surge.”

“We realized that there was a need for us to handle and manage that fear and uncertainty and to make sure that the rest of the community and patient population would be able to gain confidence and trust that it was safe to go to The Medical City hospital not only because they may have COVID but because they are afraid of COVID,” said Dr. Ramos.

“TMC One Complex, Two Hospital Systems” refers to the new normal hospital operation of TMC Ortigas that provides patients with clear-cut processes and division for COVID-19 patients in isolated areas and separate safe access for non-COVID-19 patients who need consults, diagnostic tests, intervention, and management of their diseases. Exclusive pathways have been identified from the moment a patient enters the hospital to his planned appointment or destination.

The “Back to Health, Back to Hospital” campaign was then launched to assure the public that the hospital is safe and continues to run as normal. Videos and social media posts highlighted the higher-than-standard protocols the hospital had put in place to convey the message that it is even safer than malls or other establishments.

TMC Ortigas covered all bases with different video content such as actual tours of the facilities, messages from doctors, as well as testimonials from patients. The message was that patients’ health and safety are The Medical City’s top priority, and that delayed care could often lead to more problems.

Other COVID-19 related initiatives

TMC Ortigas also initiated partnerships with local government units, and the Department of Health (DOH) which covered COVID-19 testing, efficient contact tracing, and management of patients. It also formed an alliance with the big hospitals in Metro Manila and led a collective appeal to the government to designate hospitals for COVID-19 so that efforts, manpower, and resources could be centralized and better controlled.

In July 2020, TMC Ortigas launched its Drive-Thru COVID-19 Testing using ECLIA. ECLIA detects antibodies produced in patient’s blood due to COVID-19 infection. In August, the hospital expanded its drive-thru services adding COVID-19 gold standard RT-PCR test, and other diagnostic laboratory procedures, providing patients a safe and convenient way to get tested while limiting exposure to others.

Some agile projects completed to address the COVID-19 challenges included Teleconsult and Home Care services in case patients cannot leave their homes, as well as Lab on Wheels which provides home service collection of samples for routine testing at TMC Ortigas clinical laboratory. Further, its Vaccine on Wheels provides pre-vaccination teleconsultation and home service administration of flu vaccine.

TMC Ortigas also launched an Online HMO Concierge that provides personalized medical coordination for HMO and Insurance patients online. A Medical Concierge for patients visiting the hospital was likewise established to increase efficiency and revitalize patients’ hospital experience.

Through its efforts, TMC had the largest share of voice or 48% of the Philippines' top five hospitals in 2020. Foot traffic rose to 20% between May and December 2020. This proves that there was a steady rise in the number of patients returning to TMC Ortigas despite the pandemic.

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July 05, 2021

The Medical City launches its research agenda and facility

As healthcare professionals, are you doing enough for your patients? Does the unknown scare you? Are you ready to rediscover patient care?

While medical treatment has made astonishing advances over the years, there are still a lot of unmet medical needs of patients and still so much more to discover and uncover with regard to clinical practice. Thus, research is essential to find answers to things that are unknown, filling gaps in knowledge and changing the way that healthcare professionals work. 

With the goal of being not just a world-class hospital but also an exemplary research institution, The Medical City (TMC) on March 25, 2021, launched the new programs and facility of the Clinical and Translational Research Institute (CTRI) which is at the forefront of bridging the clinical research gap from the laboratory setting to its bedside application.

Established in 2017, the CTRI is committed to cultivate the different aspects of research and to interconnect the different TMC enterprise hospitals, making research an integral part of the values and brand of The Medical City across the country. 

The CTRI Research Facility is composed of the Clinical Trial Facility and the Biomedical Research Laboratories (The BRU Labs). The Clinical Trial Facility is the one-stop-shop facility of the Clinical Trial Unit which caters to various clinical trial services like patient examination (in two dedicated clinical trial rooms), clinical trial monitoring (in a dedicated and equipped monitoring area), and trial file storage (in dedicated and secured investigational site file storage room). 

The CTU continues to live with its commitment to provide an efficient and high quality research management system catering to the needs of the clinician trialist and biomedical researchers. The Medical City is now recognized in the industry as a multi-center clinical trial site that enjoins TMC Main, TMC Iloilo, TMC Clark, TMC South Luzon, and soon, TMC Pangasinan. This makes The Medical City a multi-center clinical trial site. The CTU is headed by Edgar R. Dimaguila.

On the other hand, the BRU Labs are top-of-the-line laboratory facilities that cater to the conduct of basic scientific research through its state-of-the-art equipment and expert collaborations locally and internationally. The BRU Labs offer TMC researchers access to a tissue culture facility for mammalian tissue sample propagation, bioanalytical laboratory for basic biochemical analysis, instrumentation facility (with Ultra-Performance Liquid Chromatography) for chemical detection and purification, molecular biology facility for basic nucleic acid purification, quantification, amplification, analysis, and library preparation for sequencing, 3D printing facility for manufacturing of polymer-based materials, 3D bioprinting facility for organoid or tissue printing, and biobanking facility (with -20 and -80 degrees Celsius freezers). 

“We plan to offer the first integrated research facility that can cater to the needs of researchers, from the basic benchtop research, to clinical trials, up until research translation to the patients,” said Dr. Roland Gilbert Remenyi, head of BRU.     

The virtual launch featured messages from Dr. Remenyi, Mr. Dimaguila, and Mark Carascal, Science Research Specialist; reveal of the BRU Labs research agenda; simulation activities in the Clinical Trial Facility; lab walkthrough; update on the groundbreaking Physician Scientist Fellowship Program, and a fireside chat between TMC President and CEO Dr. Eugenio Jose F. Ramos and multi-awarded clinician and scientist Dr. Raul V. Destura, head of CTRI.


The CTRI Clinical Trial Facility and the Biomedical Research Laboratories (The BRU Labs) are located at the Lower Ground of The Medical City in Ortigas, Pasig City. For more information, please call 8-9881000 ext. 7834.

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October 11, 2012

"Hope Springs Eternal" Exhibit at The Medical City

In celebration of the World Hospice and Palliative Care Day, The Medical City Palliative Care Unit is holding an art exhibit of beautiful Japanese paintings by Mr. Jeffrey Salik from October 8 to 13 at the TMC lobby. The exhibit “Hope Springs Eternal” is being held in honor of the memory of Mr. Salik’s wife, Yoshino Suzuki Salik who died of lung cancer in April 2012.

“Doctors from The Medical City especially the Palliative Care team helped me and my wife go through the most testing times. TMC’s Palliative Care team ensured utmost comfort for her and for the entire family,” says Mr. Salik.

Mr. Salik is a Filipino career diplomat presently assigned as Third Secretary and Vice Consul at the Philippine Embassy in Amman, Jordan. He had lived and worked at various times in Seoul, South Korea and Beirut, Lebanon.

He started painting as a hobby in 2000. The paintings featured in this exhibit were made while he was taking care of his wife during her confinement in a hospital in Japan and at The Medical City. The paintings also feature the calligraphy work of Mr. Salik’s mother-in-law, Kiwako Suzuki.

Mr. Salik’s paintings are up on display at the TMC lobby until Saturday, October 13, 2012. For inquiries, please call the Palliative Care Unit at tel. nos. 988-1000 or 988-7000 ext. 6214.


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