FAQs on COVID-19 Teleconsultation Services

By The Medical City (TMC), Ortigas | April 27, 2021

The Medical City COVID-19 Teleconsultation provides an alternative care delivery solution to mild and moderate COVID-19 patients. We provide guidance on screening for COVID-19, testing recommendations, and advice on isolation or quarantine. We aim to ensure that patients are attended to, and guided on their health condition and recovery through a physician-supervised tele-remote consultation.

WHAT IS TMC COVID-19 TELECONSULTATION?

WHO CAN AVAIL OF TMC COVID-19 TELECONSULTATION?

Patients who are covid suspect or confirmed positive for COVID-19 with mild to moderate symptoms which include:

Headache
Fever
Cough
Sore throat
Loss of smell and/or taste
Colds

This service can only cater to patients with non-emergency and non-life-threatening cases. It is not recommended for patients who require examination or diagnostic procedures that can only be performed in-person by the TMC physician.

WHAT TYPES OF CARE CAN I GET?

The TMC Physician’s assessment, advice, recommendation, and prescription are based on all the information or data that you will share during the teleconsultation. They will provide the following, as necessary:

One-Time Medical Video consultation
Prescriptions for medication
Order for laboratory procedures
Nutrition counseling
Mental health counseling
Infection Control Guidance

WHO ARE THE DOCTORS?

All Doctors are TMC Affiliated Specialists.

WHAT DO I NEED?

You need a desktop, laptop or your mobile phone connected to a strong and stable internet connection with at least 10Mbps.

HOW CAN I BOOK AN APPOINTMENT?

You can book your appointment through these easy steps:

Go to www.themedicalcity.com
Go to Online Services and select TMC Remote Care
Click Teleconsultation, select a doctor based on your preferred schedule.
You will be redirected to log-in page. For existing users, enter your username and passwords; for new users, sign- up to create an account.
Proceed to check-out and payment
You will receive your e-receipt in email together with confirmation of your booking, and e-consult link.

HOW MUCH IS THE TELECONSULTATION AND HOW DO I PAY?

After selecting your doctor based on your preferred schedule, proceed to check-out and payment. You may pay the teleconsultation fee of 1,000 via credit or debit card. This service is not Philhealth and HMO compensable.

HOW DO I START MY SCHEDULED TELECONSULT?

There are two ways on how to start your scheduled teleconsult after confirmation and payment:

A. Through email: